Kessler Lara
FORT MOHAVE,AZ
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. . Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
18
18
years of professional experience
Work History
Receptionist
Elevated Kitchn N Bath LLC
04.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Dispatch Security Officer
Colorado Belle Casino Resort
05.2018 - 05.2020
- Leveraged advanced knowledge of access control systems to enhance overall site protection capabilities in coordination with physical patrols by officers.
- Improved overall safety by conducting thorough evaluations of on-site security procedures.
- Developed strong relationships with clients by addressing their security concerns and providing tailored solutions.
- Reduced response times by streamlining communication protocols between officers and central command.
- Collaborated with team members to develop more effective patrol routes, resulting in better area coverage.
- Increased officer vigilance through regular training sessions and performance evaluations.
Dispatch Security Officer
Aquarius Casino
04.2016 - 05.2018
- Leveraged advanced knowledge of access control systems to enhance overall site protection capabilities in coordination with physical patrols by officers.
- Improved overall safety by conducting thorough evaluations of on-site security procedures.
- Developed strong relationships with clients by addressing their security concerns and providing tailored solutions.
- Reduced response times by streamlining communication protocols between officers and central command.
- Maintained accurate logs of incidents and dispatched officers, ensuring proper documentation for future reference.
- Performed risk assessments on client properties to identify vulnerabilities and recommend appropriate security measures based on findings.
Military Police Officer Sergeant
United States Army
09.2006 - 12.2011
- Assisted in the development of standard operating procedures, increasing overall efficiency and effectiveness of unit operations.
- Ensured the safety of all personnel within assigned area of responsibility by consistently enforcing established rules and regulations.
- Led a team of Military Police Officers in daily operations, fostering a positive work environment that encouraged teamwork and camaraderie.
- Conducted investigative interviews for various cases, gathering vital information to solve crimes and apprehend suspects.
- Defused volatile situations using effective verbal de-escalation techniques, preventing unnecessary use of force or harm to individuals involved.
- Reduced criminal activity on base by proactively patrolling and monitoring high-risk areas.
- Coordinated with medical personnel in providing assistance to injured service members or civilians during accident scenes or emergency situations.
Education
Bachelor of Arts - Governmental Law
Grand Canyon University
Phoenix, AZ12.2025
Bachelor of Science - Accounting And Finance
Franlkin University
Columbus, OH11.2011
High School Diploma -
Upland High School
Upland, CA06.2006
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Office Administration
- Customer/Client relations
- Verbal and written communication
- Multi-line telephone operation
- Calendar Management
- Bookkeeping
- Basic accounting
- Security awareness
Timeline
Receptionist
Elevated Kitchn N Bath LLC
04.2020 - Current
Dispatch Security Officer
Colorado Belle Casino Resort
05.2018 - 05.2020
Dispatch Security Officer
Aquarius Casino
04.2016 - 05.2018
Military Police Officer Sergeant
United States Army
09.2006 - 12.2011
Bachelor of Arts - Governmental Law
Grand Canyon University
Bachelor of Science - Accounting And Finance
Franlkin University
High School Diploma -
Upland High School
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