Kessler Lyons
Dallas,TX
Summary
Motivated and dedicated job seeker with a strong knack for organization, seeking an entry-level positions. Eager to contribute to a team's success in achieving company goals.
Overview
6
6
years of professional experience
Work History
Criminal Defense Paralegal
The Matian Firm
03.2024 - Current
- Interviewed clients to obtain information relevant to cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Prepared draft pleadings, motions, deposition notices, discovery requests, responses and objections.
- Enhanced case efficiency by organizing and maintaining trial exhibits, documents, and evidence for easy access during proceedings.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Debt Collector
Spire Recovery Solutions
05.2023 - 01.2024
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
Confirmation Specialist
DaBella
12.2022 - 04.2023
- Delivered exceptional customer service to every customer by placing outbound calls & leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Adhered to company policies and scripts to consistently achieve call-rime and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Barista Shift Manager
HMS Host International
08.2020 - 12.2022
- Improved beverage consistency across shifts by implementing standardized recipes and techniques for all baristas.
- Collaborated with other shift managers to identify areas of improvement in store operations, implementing changes as needed for optimal results.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Casier
Walmart
05.2019 - 06.2020
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Retail Sales Associate
Marshalls
09.2018 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Associate in Criminology - Criminal Justice
Texas Christian University
Fort Worth, TX07-2022
Skills
- Bilingual in Spanish and English
- Time Management
- Customer Service
- Multi Task
- Communication
- Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Criminal Defense Paralegal
The Matian Firm
03.2024 - Current
Debt Collector
Spire Recovery Solutions
05.2023 - 01.2024
Confirmation Specialist
DaBella
12.2022 - 04.2023
Barista Shift Manager
HMS Host International
08.2020 - 12.2022
Casier
Walmart
05.2019 - 06.2020
Retail Sales Associate
Marshalls
09.2018 - 03.2019
Associate in Criminology - Criminal Justice
Texas Christian University
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