Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Followed up with customers about resolved issues to maintain high standards of customer service.
Call Center Agent
Digicel
Haïti
10.2017 - 01.2022
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cross-trained and backed up other customer service managers.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.