Kester Atuanya

● Participated in end-users training for physician practices.

● Completed the training tasks outlined in the training project plan.

● Responsible of development of detailed workflow-based curriculum for cupid and nurses in the Cath lab.

● Assisted nurses in the Cath lab with their post procedure workflow process.

● Helped with the printing of face sheets, patient labels, lab labels during go live.

● Assisted nurses with documenting vitals and sheaths in proper template in flowsheets.

● Assisted doctors in ordering their Cath post op orders during go live.

● Assisted doctors with completing their study review, charges, and reconciling transfer orders.

● Assisted nurses with assigning patients in the appropriate bed and verifying their procedure and post procedure log.

● I served as a liaison between end-users, project team members, and

other Information Management resources while providing exemplary

customer service and Epic application support across various EPIC

solutions including; Ambulatory, Cadence, ASAP, Optime, Orders,

Radiant

● Provide remote and onsite go-live support, upgrade support, and

ongoing application support and optimization

● Respond to help desk tickets and end user requests through analyzing

business issues/ requirements, analyzing workflows, and synthesizing

key messages.

● Support clinical workflow processes.

● Educated and assisted physicians on how to set up and manage on-thefly

Smart Tools, Preference List, In-Basket, Result Review related tasks,

and use of CPOE.

● Provided answers to inquiries, give instructions and follow up with

analysts and/ or end-users.

● Researched and resolved issues/ inquiries daily and escalated

unresolved issues to the appropriate specialty analyst in a timely

manner.

● Assisted Clinicians to document a pre-op assessment of the patient.
● Supported the Nurses to review patient's H&P and Lab results.
● Provided support to physicians to ensure medications have been reconciled.
● Assisted nurses on how to indicate a patient's location from the Status Board and the Intra-op Sidebar.
● Review Lesson Plan and Provide training on Technicality and navigation of Epic Op-time modules to
● Clinicians.
● Developed Op-time training manuals, lesson plans, workbooks, take home materials for
● clinicians/end-user.

● Provided elbow support to doctors and nurses during go-live of Epic Update
● Showed clinicians how to use Hyperspace
● Provided elbow support by teaching clinicians how to properly document encounters, use their In-basket, manage orders, use my chart and preference list
● Provided support to physicians and nurses, by showing them how to work within a specific navigator, on how to arrive and discharge a patient, and also end patient encounters.
● Assisted physicians to set up smart phrases and use smart tools
● Supported nurses and physicians on how to update information in doc flow sheet