Summary
Overview
Work History
Education
Skills
Timeline
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Kester Neale

Bozeman,MT

Summary

Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.

Overview

2
2
years of professional experience

Work History

Restaurant Cashier

Thai Basil
01.2023 - 09.2023
  • Improved customer satisfaction by providing efficient and accurate cash transactions.
  • Enhanced guest experience with exceptional service and positive demeanor during checkout process.
  • Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
  • Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Participated in regular employee meetings to share ideas on improving front-of-house processes and procedures.

Restaurant Hostess

Urban Kitchen
02.2023 - 08.2023
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.

Cashier

Bath & Body Works
04.2021 - 07.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate Degree in Nursing - Health Sciences

Boise State University
Boise, ID
05.2027

High School Diploma -

Bozeman High School
Bozeman, MT
06.2023

Skills

  • Medical Terminology
  • Supply Restocking
  • Patient Relations
  • Adaptability and Flexibility
  • Problem-solving abilities
  • Heart saver CPR AED
  • Light Housekeeping
  • Interpersonal Skills
  • Room Cleaning and Restocking
  • Time management abilities
  • Patient relationship building
  • Adaptability

Timeline

Restaurant Hostess

Urban Kitchen
02.2023 - 08.2023

Restaurant Cashier

Thai Basil
01.2023 - 09.2023

Cashier

Bath & Body Works
04.2021 - 07.2021

Associate Degree in Nursing - Health Sciences

Boise State University

High School Diploma -

Bozeman High School

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Kester Neale