Ke’Stin Marshall
Conyers,GA
Summary
Results-driven Stock Controller with expertise in stock auditing and warehouse organization at The Transformation Spot. Enhanced inventory accuracy through meticulous audits and improved order fulfillment times. Demonstrated strong customer service skills by resolving conflicts and fostering loyalty in high-pressure situations, ensuring product availability and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Stock Controller
The Transformation Spot
01.2020 - Current
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Determined and performed appropriate adjustments of authorized stock levels.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
- Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
- Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
Customer Service Representative
Publix
04.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
High School Diploma - General Studies
Rockdale High School
Conyers, GA05.2025
Skills
- Stock auditing
- Excel
- Warehouse organization
- Outlook
- Supply management
- Warehouse management
- Stockroom maintenance
- Cycle counting
- Stock rotation
Certification
Robot Mechanics Certification
Timeline
Customer Service Representative
Publix
04.2023 - 12.2024
Stock Controller
The Transformation Spot
01.2020 - Current
High School Diploma - General Studies
Rockdale High School
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