Summary
Overview
Work History
Education
Skills
Work Experience
Certifications And Licenses
Assessments
Certification
Timeline
Intern

Kestral Isbell

Tacoma,WA

Summary

Committed and dynamic professional with a comprehensive understanding of substance use disorder (SUD) and peer counseling. Proficiently fulfilling multiple roles, including Reentry Lead Substance Use Disorder Program Counselor, Certified Peer Counselor, and Agency Affiliated Counselor. Demonstrating expertise as an in-custody SUD program counselor and peer, actively engaging with diverse populations. A fervent advocate for facilitating positive change and empowerment through the dedicated provision of direct counseling and case management services. Instrumental in ensuring the successful reentry of incarcerated individuals into society.

Overview

4
4
years of professional experience
3
3
Certification

Work History

Lead Reentry SUD Program Counselor

Sound Integrated Health
04.2022 - Current
  • Provided crisis intervention services, resulting in timely assistance and support for clients in need.
  • Built strong relationships with external agencies, facilitating collaboration on behalf of clients when necessary.
  • Coordinated community resources and referrals, ensuring access to vital services for clients.
  • Provided ongoing support to colleagues through mentorship and training opportunities.
  • Maintained detailed case notes, allowing for efficient tracking of client progress over time.
  • Contributed to the evaluation of program effectiveness through data collection and analysis efforts.
  • Facilitated group therapy sessions, fostering a supportive environment for participants to share experiences and insights.
  • Supported a diverse range of clients through cultural competency training initiatives.
  • Promoted client autonomy by empowering them to take an active role in their personal growth and development.
  • Addressed barriers hindering client success by identifying appropriate solutions or accommodations as needed.
  • Managed caseloads effectively, ensuring timely follow-ups with clients to assess ongoing needs.
  • Conducted thorough assessments of client needs, creating targeted goals and objectives within their treatment plans.
  • Collaborated with interdisciplinary teams to design effective treatment plans for individual clients.
  • Enhanced program effectiveness by developing and implementing comprehensive counseling strategies.
  • Developed strong rapport with clients, maintaining open communication channels and trust throughout the counseling process.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
  • Implemented and developed core counseling programs to meet each individual's specific and varying needs.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
  • Evaluated program effectiveness by tracking key performance indicators related to client outcomes and satisfaction levels.
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
  • Conducted thorough assessments to identify client needs and appropriate intervention strategies.
  • Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
  • Maintained confidentiality of records relating to clients' treatment.
  • Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.

Substance Use Disorder Program Counselor

Social Treatment Opportunity Programs (S.T.O.P.), AAC, SUDPT
11.2020 - 01.2022
  • Provide patients with direct counseling and case management services, including individual, group, family, and educational services
  • Develop and maintain individualized treatment plans under supervision
  • Coordinate with program staff for integration of services and case reviews
  • Led discussions, presented lectures, and conducted follow-ups on treatment programs
  • Ensure compliance with SUDPT licensure and certification standards
  • Participate in community educational programs on substance use disorders.
  • Assisted in the development of program licensure and certification policies and procedures, contributing to overall improvements in service delivery.
  • Facilitated group therapy sessions, fostering a supportive environment for participants to share experiences and insights.
  • Participated in continuing education activities to remain current on best practices within the field of counseling.
  • Managed caseloads effectively, ensuring timely follow-ups with clients to assess ongoing needs.
  • Conducted thorough assessments of client needs, creating targeted goals and objectives within their treatment plans.
  • Delivered engaging workshops on relevant topics, enhancing client understanding of key issues and strategies for success.
  • Provided crisis intervention services, resulting in timely assistance and support for clients in need.
  • Promoted client autonomy by empowering them to take an active role in their personal growth and development.
  • Provided ongoing support to colleagues through mentorship and training opportunities.
  • Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Conducted assessments to determine progress and performance and reported findings to relevant authorities.
  • Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
  • Designed culturally sensitive interventions tailored to each client's background and experiences.
  • Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
  • Evaluated program effectiveness by tracking key performance indicators related to client outcomes and satisfaction levels.
  • Supported a diverse range of clients through cultural competency training initiatives.
  • Maintained detailed case notes, allowing for efficient tracking of client progress over time.
  • Addressed barriers hindering client success by identifying appropriate solutions or accommodations as needed.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Maintained confidentiality of records relating to clients' treatment.

Certified Peer Counselor & Housing Specialist

Metropolitan Development Council
09.2020 - 11.2020
  • Provided peer counseling and support to validate patients' experiences
  • I served as a mentor, promoting hope and empowerment.
  • Offered consultation from a mental health consumer perspective
  • Assisted in the provision of direct clinical services to patients
  • Encourage consumer self-help programs and advocacy organizations.

Budtender

The Green Door
09.2019 - 07.2020
  • Budtender, cashier, team lead, and new hire trainer.

Gas Station Attendant

Chevron
04.2019 - 09.2019
  • Attendant and cashier at a busy gas station.

Grocery Clerk

Grocery Outlet
04.2019 - 08.2019
  • Front-end cashier at a grocery store.

Assistant Manager

Burger King
04.2018 - 01.2019
  • Assistant and shift manager, cashier, daily deposits, data entry, employee scheduling, and Serve Safe certification.

Inventory Control Specialist

Logic Staffing
08.2017 - 10.2017
  • Temporary warehouse inventory control specialist.

BOH Cook

Wally's Drive-In
05.2017 - 10.2017
  • Back-of-house line cook and closer.

Pharmacy Assistant

LINCOLN PHARMACY
06.2007 - 03.2012
  • Filled prescriptions, medical billing, coding, and transcription
  • Maintained delivery itineraries for DME/HME products and services
  • Managed clinical files, inventory, and communication with pharmacies and patients.

CNA - Certified Nursing Assistant

Heartwood Extended Health Care
10.2006 - 02.2007
  • Caregiver at a long-term care facility.

CNA/Caregiver

Evergreen Heath & Rehabilitation
09.2006 - 10.2006
  • I completed the NAR/CNA program and clinical training
  • Passed state licensing tests.

Education

Associate Degree in Psychology - Clinical Psychology

Tacoma Community College
Tacoma, WA
06.2024

Some College (No Degree) - Medical Office

Everest College
Tacoma, WA

Some College (No Degree) - Nursing

Clover Park Technical College
Steilacoom, WA

Some College (No Degree) - Running Start High School Program

Pierce College
Puyallup, WA

GED -

Eatonville High School
Eatonville, WA
06.2006

Skills

  • Sales Management
  • Inventory Training
  • Scheduling
  • Transcription
  • Medical Coding
  • Nursing
  • Medication Administration
  • Medical Billing
  • Medical Records
  • Vital Signs
  • ICD-10
  • CPT Coding
  • Medical Office Experience
  • Supervising Experience
  • EMR Systems
  • Hospital Experience
  • ICD-9
  • Insurance Verification
  • Medical Terminology
  • Anatomy Knowledge
  • Patient Care
  • Triage
  • Clerical Experience
  • HIPAA
  • Administering Injections
  • ICD Coding
  • Quality Assurance
  • Phone Etiquette
  • Accounting
  • Caregiving
  • QuickBooks
  • Crisis Intervention
  • Social Work
  • Child & Family Counseling
  • Case Management
  • Laboratory Experience
  • Motivational interviewing
  • Leadership
  • Addiction counseling
  • Behavioral Health
  • Program Management
  • Crisis Management
  • Documentation Review
  • Documentation management
  • Cognitive-behavioral therapy
  • Substance Abuse Knowledge
  • Ethical Decision-Making
  • Client Assessment
  • Mental Health Support
  • Community Outreach
  • Group Facilitation
  • Professional Boundaries
  • Psychoeducational Delivery
  • Counseling
  • Needs Assessment
  • Care Planning
  • Client Advocacy
  • Peer Counseling
  • Client Counseling
  • Client Records Management
  • Behavior Monitoring
  • Substance Abuse Counseling
  • Skilled in Intake Interviewing
  • Treatment Plans
  • Biopsychosocial Assessments
  • Community Resources Specialist
  • Treatment Planning
  • Clinical Assessment
  • Individual Therapy
  • Computer literacy
  • Customer service
  • Data entry
  • Order entry
  • Trauma-Informed Care
  • Time Management

Work Experience

  • Sound Integrated Health, Tacoma, WA, 4/11/22, present, Lead SUD Program Counselor, Certified Peer Counselor, and Agency Affiliated Counselor, Sub-contractor with Score Jail for in-custody assignment and post, Provide patients with direct counseling and case management services, including individual, group, family, and educational services. Develop and maintain individualized treatment plans under supervision. Coordinate with program staff for the integration of services and case reviews. Led discussions, presented lectures, and conducted follow-ups on treatment programs. Ensure compliance with SUDPT licensure and certification standards. Participate in community educational programs on substance use disorders.
  • Social Treatment Opportunity Programs (S.T.O.P.), AAC, SUDPT, Puyallup, WA, 11/01/20, 01/01/22, Provide patients with direct counseling and case management services, including individual, group, family, and educational services. Develop and maintain individualized treatment plans under supervision. Coordinate with program staff for integration of services and case reviews. Led discussions, presented lectures, and conducted follow-ups on treatment programs. Ensure compliance with SUDPT licensure/certification standards. Participate in community educational programs on substance use disorder.
  • Metropolitan Development Council, Tacoma, WA, 09/01/20, 11/01/20, Provided peer counseling and support to validate patients' experiences. Served as a mentor, promoting hope and empowerment. Offered consultation from a mental health consumer perspective. Assisted in the provision of direct clinical services to patients. Encouraged consumer self-help programs and advocacy organizations.
  • The Green Door, Buckley, WA, 09/01/19, 07/01/20, Budtender, cashier, team lead, and new hire trainer.
  • Chevron, Buckley, WA, 04/01/19, 09/01/19, Attendant and cashier at a gas station.
  • Grocery Outlet, Enumclaw, WA, 04/01/19, 08/01/19, Front-end cashier at a grocery store.
  • Burger King, Maple Valley, WA, 04/01/18, 01/01/19, Assistant and shift manager, cashier, daily deposits, data entry, employee scheduling, and Serve Safe certification.
  • Logic Staffing, Sumner, WA, 08/01/17, 10/01/17, Temporary warehouse inventory control specialist.
  • Wally's Drive-In, Buckley, WA, 05/01/17, 10/01/17, Back-of-house line cook and closer.
  • LINCOLN PHARMACY, Tacoma, WA, 06/01/07, 03/01/12, Filled prescriptions, medical billing, coding, and transcription. Maintained delivery itineraries for DME/HME products and services. Managed clinical files, inventory, and communication with pharmacies and patients.
  • Heartwood Extended Health Care, Tacoma, WA, 10/01/06, 02/01/07, Caregiver at a long-term care facility.
  • Evergreen Heath & Rehabilitation, Tacoma, WA, 09/01/06, 10/01/06, I completed the NAR/CNA program and clinical training. Passed state licensing tests.

Certifications And Licenses

  • Food Handler (March 2014 to Present)
  • Certified Peer Counselor (January 2021 to Present)
  • CPR & First Aid (November 2020 to November 2023)
  • Substance Use Disorder Professional Trainee (April 2021 to present)
  • Agency Affiliated Counselor (May 2021 to March 2023)
  • Anger Management Counselor (September 2021 to January 2022)
  • Co-occurring AAC (April 2022 to present)

Assessments

  • Highly Proficient in Work Style: Reliability
  • Proficient in Nursing Aide Skills
  • Proficient in Case Management & Social Work
  • Highly Proficient in Supervisory Skills: Motivating and assessing Employees
  • Completed Medical billing and Protecting patient privacy
  • Familiar with Sales skills

Certification

  • Substance Use Disorder Professional Trainee License: April 2021 to Present.
  • Certified Peer Counseling License, January 2021 to Present
  • Agency Affiliated Counselor License, April 2021 to Present


Timeline

Lead Reentry SUD Program Counselor

Sound Integrated Health
04.2022 - Current

Substance Use Disorder Program Counselor

Social Treatment Opportunity Programs (S.T.O.P.), AAC, SUDPT
11.2020 - 01.2022

Certified Peer Counselor & Housing Specialist

Metropolitan Development Council
09.2020 - 11.2020

Budtender

The Green Door
09.2019 - 07.2020

Gas Station Attendant

Chevron
04.2019 - 09.2019

Grocery Clerk

Grocery Outlet
04.2019 - 08.2019

Assistant Manager

Burger King
04.2018 - 01.2019

Inventory Control Specialist

Logic Staffing
08.2017 - 10.2017

BOH Cook

Wally's Drive-In
05.2017 - 10.2017

Pharmacy Assistant

LINCOLN PHARMACY
06.2007 - 03.2012

CNA - Certified Nursing Assistant

Heartwood Extended Health Care
10.2006 - 02.2007

CNA/Caregiver

Evergreen Heath & Rehabilitation
09.2006 - 10.2006

Associate Degree in Psychology - Clinical Psychology

Tacoma Community College

Some College (No Degree) - Medical Office

Everest College

Some College (No Degree) - Nursing

Clover Park Technical College

Some College (No Degree) - Running Start High School Program

Pierce College

GED -

Eatonville High School
  • Substance Use Disorder Professional Trainee License: April 2021 to Present.
  • Certified Peer Counseling License, January 2021 to Present
  • Agency Affiliated Counselor License, April 2021 to Present


Kestral Isbell