Kestutis Tom Kanaporis

Work History

Professional Home Inspector

Bobcat Home Inspections LLC

05.2024 - Current

Maintained up-to-date licensing and certifications to stay current with industry trends and advancements in home inspection techniques.
Collaborated with real estate agents to streamline the inspection process for prospective homebuyers.
Increased the efficiency of inspections by using advanced tools and technology for accurate readings and measurements.
Streamlined scheduling processes, allowing for more efficient time management during busy periods.
Improved client satisfaction by conducting thorough and detailed home inspections, identifying potential issues and providing recommendations.
Completed comprehensive inspection reports, clearly outlining findings and suggested actions for clients.
Expanded knowledge on local building codes and regulations, ensuring compliance during all inspections.
Educated homeowners about proper maintenance procedures to prevent future issues from arising.
Increased the overall health and safety of homes by identifying hidden issues such as mold, radon, or structural damage.
Identified indications of defective plumbing, leaks and resulting problems such as water damage and indications of hazardous mold arising from flooding or pooled water.
Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
Reported on wear and tear and general functionality of roofing, estimating remaining life and recording any noted leaks, missing shingles or other structural or functional deficiencies.
Commented on functionality and condition of HVAC components.
Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation.
Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
Established strong relationships with clients, fostering trust in my expertise as a Professional Home Inspector.

Customer Relations Manager

Allstate Insurance Co

09.2007 - 07.2023

Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
Created customer support strategies to increase customer retention.
Established performance and service goals and held associates accountable for individual performance.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Made customers aware of current and new programs and services.
Collaborated with cross-functional teams to address systemic issues impacting customer experiences.
Instituted structured follow-up processes with clients post-issue resolution, ensuring satisfaction and gathering valuable feedback for continuous service improvement.
Optimized CRM software usage for better tracking of interactions between customers and company representatives.

Summary

Overview

Work History

Professional Home Inspector

Customer Relations Manager

Education

Associate of Science - Business Administration

Skills

Certification

Timeline

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