Ketaija Boswell

• Supported team members in group settings to strengthen team performance.
• Built communication skills through regular contact with colleagues and clients.
• Helped reduce tension by following conflict de-escalation steps.
• Improved communication through ongoing interaction and clearer information exchange.
• Recorded forensic findings and case notes accurately for laboratory review and reporting.

• Checked glass damage claims to confirm policy coverage and claim eligibility.
• Entered claim details accurately into claims management system.
• Shared claim status updates and next steps with policyholders.
• Recorded detailed claim information in system for smooth handoffs between departments and representatives.
• Handled escalated customer issues calmly and professionally while following company guidelines.

• Monitored vital signs, collected patient information, and documented observations in electronic medical records.
• Supported patients with hygiene, mobility, feeding, and toileting needs while preserving dignity and comfort.

Responded promptly to patient requests, keeping safety, comfort, and nurse communication as top priorities.

• Prepared supplies, equipment, and patient rooms to support smooth unit workflow.
• Entered patient details accurately to maintain complete medical documentation.

• Honor Roll 2nd semester 2018
• 3.5 GPA