Ketan Panchal
Didcot
Summary
IT specialist with over 14 years of experience in designing, integrating, and supporting large-scale infrastructure to enhance reliability and operational efficiency. Proven track record in driving automation and resolving complex technical challenges. Expertise in leading high-performing teams to successfully deliver mission-critical projects within tight deadlines.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Site Reliability Engineer
SLB
Abingdon, UK
02.2023 - Current
- Managed and maintained a highly available and scalable production environment.
- Experience in working on Azure and its services like Storage account, IOTHub, AKS, Azure Key vault, IAM, Azure log analytics, VMs, Azure Functions, Azure Monitor, Cosmos DB, Vnet, Application Gateway, Load Balancer, DPS, Private Link service.
- Responsible for architecting, designing, implementing and supporting of overall container orchestration system on Azure.
- Responsible for maintaining CI/CD pipelines for efficient software delivery and deployment.
- Responsible for implementing and managing configuration tools for infrastructure provisioning.
- Implemented observability stack using (open telemetry, Grafana, Loki, Prometheus, Tempo).
- Implemented SLIs/SLO to measure applications availability and performance.
- Implemented alerting on azure for the critical workflows.
- Responsible for implementing and managing SOPs.
- Responsible for designing and implementing various automated pipeline using Azure devops.
- Responsible for handling production incidents and leading post-mortem for the improvement.
- Implemented automated pipeline to rotate secrets in Azure Keyvault.
- Implemented automated pipeline to deploy Grafana dashboard as a code.
- Participated in many disasters recovery testing and drills.
- Responsible for implementing and evaluating of new tools and process.
- Responsible for patching/upgrading infrastructure.
- Experience in working with internal security/engineering team to fix application vulnerabilities.
- Responsible for monitoring cloud resources cost and identify anomalies for the higher usage.
DevOps Engineer
Sophos Ltd
Abingdon, UK
11.2018 - 01.2023
- Experience in working on AWS and its services like AWS IAM, VPC, EC2, ECS, EKS, RDS, EBS, EFS, ELB, Route 53, Cloud front, SQS, SNS and experienced in Cloud automation using AWS Cloud Formation templates to create custom sized VPC, subnets, NAT, Security Groups.
- Responsible for architecting, designing, implementing and supporting of overall container orchestration system using Rancher. Experience in containerising and migrating application to Kubernetes.
- Responsible for patching upgrading entire kubernetes estate.
- Responsible for implementing best security practice for Kubernetes workloads.
- Experience in working with helm package manager. Automated various application releases using helmfile.
- Responsible for implementing centralising application logging using fluent bit.
- Experience in working on serverless architecture using ECS fargate.
- Experience in working with difference CDNs (Akamai, Limelight) providers.
- Experience in working with internal security/engineering team to fix application vulnerabilities.
- Experience in automated patching for on-prem servers using AWS SSM. Experience in automated build/deploy containers using bamboo/stash.
- Experience in deploying blue/green deployments for ECS using AWS CodePipeline.
- Experience in working on monitoring solution for EKS/ECS using AWS container Insight.
- Managed version control systems like Git, ensuring streamlined code integration and collaboration amongst team members.
- Used CI and CD automation testing to effectively assess application function and user experiences.
- Used Docker and Kubernetes to manage, scale and update containers for improved automation possibilities.
- Implemented and managed continuous integration and deployment pipelines for efficient software updates.
- Participated in Agile development processes, contributing to sprint planning, reviews, and retrospectives for continuous improvement.
- Designed and configured cloud-based infrastructure on AWS, enhancing application scalability and reliability.
- Developed and maintained infrastructure as code IaC using Terraform, enabling consistent and repeatable environment setups.
- Monitored system performance and implemented optimisation strategies for improved system efficiency.
- Handled configuration management using best-suited software tools, including Terraform, CloudFormation and Ansible.
- Quickly responded to and resolved debugging issues within production systems, minimising error and risk.
- Evaluated new technologies and tools for potential adoption to enhance DevOps practices and infrastructure management.
- Engaged in proactive monitoring of applications and infrastructure to anticipate and mitigate potential issues before impact.
- Collaborated with software development teams to automate the build and deployment process, significantly reducing release times.
- Documented technical procedures and configurations, ensuring knowledge sharing and process transparency within the team.
- Created, configured and managed robust, high-performing Amazon Web Services platforms.
Sophos
Ahmedabad, INDIA
09.2015 - 10.2018
- Responsible for architecting, designing, implementing and supporting of overall monitoring for customer facing infrastructure.
- Responsible for implementing Custom monitoring solution. Implemented Critical business application monitoring using custom automated script. Implemented Critical service monitoring for singing services.
- Responsible to Build / Deploy Puppet class / Ansible Playbook to perform automate deployment.
- Responsible to lead on onboarding process with multiple product Stack-holder Drafting standard operation procedure to handle day to day operations for L1 engineering team.
- Responsible to build / release code/software updates using automation tool VMWare ESXi configuration, setting up VM network, switch, snapshots, backups.
- Responsible to Build / deploy infrastructure using Foreman Implemented Automated Offsite backup for System logs/Code/DB into AWS S3.
- Responsible to build systems using best Security practice.
- Responsible to monitor/Fix Vulnerability of infrastructure using nexpose.
- Handling all the aspects of administration tasks such as day-to-day site monitoring and maintenance, Installation, Configuration, Deploying Applications, Troubleshooting, Load Balancing, Performance Tuning and Maintenance of Tomcat Application and Apache Web Servers.
- Experienced in creating multiple VPC's and public, private subnets as per requirement and distributed them as groups into various availability zones of the VPC.
- Created NAT gateways and instances to allow communication from the private instances to the internet through bastion hosts Used security groups, network ACL's, internet gateways and route tables to ensure a secure zone for organisation in AWS public cloud.
- Responsible for Automated Patch Management using AWS SSM.
- Implemented AWS RDS solution for data warehousing for CDN logs.
- Implemented Automated CDN logs collection / Parsing using AWS S3, SNS, SQS, and RDS.
- Implemented Failover CDN solution for Email Product using AWS CloudFront.
- Responsible to manage/support Docker infrastructure for critical business application.
- Implemented Infrastructure inventory tool using Django/Python.
- Responsible to Build / release Signed RPMs for customer facing infrastructure using Bamboo Automated Docker build / deploy using Bamboo and AWS ECR service.
System Administrator
eClinicalWorks
10.2013 - 07.2015
- Responsibilities include analysis, installation, maintenance, and modification of storage area networks, Active Directories, Application Infrastructures and Enterprise Administration.
- Responsible for monitoring of overall infrastructure with help of monitoring tools such as solarwinds and WhatsUpGold within high SLA's.
- Responsible for third-level support for all server related issues.
- Managing Servers and Networks in different Data Canter across US to provide SaaS Environment to US Clients.
- Participated in complete system builds, upgrades, migrations, code deployments and patch management.
- Responsible for providing and maintaining virtual clients and servers.
- Administered change management related to server upgrades and software installation. Prepared and maintained documentation of technologies, standards and procedures.
- Responsible for providing help, support and assistance in initial installation of the system setup and maintenance of the user account, data management, etc.
- Responsible for configuring, maintaining and troubleshooting Disaster Recovery across Data Centers. Working and responding on technical support tickets within SLA's.
- Responsible for providing help, support and assistance in initial installation of the system setup and maintenance of the user account, data management, etc.
- Assist team in resolution of hardware, software and system issues.
- Analysed performance of the system and ensure the performance objective and availability of the requirements.
- Responsible for working on tickets raised by customers/internal application support staff & direct interaction with customer IT/Non-IT staff to work and fix their issues in United States.
Linux System Administrator
Aspire Web Services
04.2013 - 09.2013
- LVM (Logical volume manager) administration Adding Disks and creating Slices and File system.
- Administration Configuring and monitoring Disk mirroring, striping using LVM.
- Troubleshooting with performance related issues.
- NFS configuration & administration LAN configuration & administration related to network.
- Kernel re-configuration & parameter tuning.
- Monitoring & troubleshooting with performance related issues.
- Managing all types of installation and Up gradation on Linux servers.
- User Management & Administration.
- Security Auditing.
- Creating SOP (Standard Operating Procedure).
- Swap space management Job Scheduling and.
- Automating process using CRON.
- Performance monitoring utilities like IOSTAT, VMSTAT, SAR, TOP and PRSTAT.
- Installation of patches and packages Configuring and managing network interface Basic creation and troubleshooting on scripting like Shell Managing Disk File system.
- Server Performance, Users Creation and Granting file access Permissions Creation of groups, adding User ID to a group as a primary or secondary group, removing User ID from a group Troubleshooting with start of daemons Trouble shooting User's login & home directory related issues.
- Samba Server configuration with Samba Clients.
- Maintained Apache web server and performed MySQL database administration.
- Linux firewall administration Scheduling backup using bacula backup server Implemented awstats to monitor web server activity.
- Configured system security with the implementation of SSH, OpenSSL and TCP Wrappers on Linux server.
Database Analysts
IQuest Solutions Corp
IOWA, USA
11.2011 - 10.2012
- Provided support to 60 database Servers. Support included Production, QA and Development.
- Upgraded databases from 2000 to SQL 2005 and SQL 2008.
- Installed and Configured SQL Server 2005/2008 on Stand-Alone and Active/Passive clusters on Windows 2003. Provided 24x7 support.
- Scheduled Backups of databases and recovered them periodically to verify integrity of Backups.
- Worked on Performance Tuning and Optimizing Queries by analysing Execution Plans and Re-designing Indexes.
- Using System Center Configuration Operations Manager (SCOM) 2007, Worked with SCCM team to determine requirements for monitoring several servers to minimize user downtime.
- Implementation of SCOM server and management packs.
- Developed SSIS packages to transform data between various data sources.
- Developed reports using SSRS Imported and exported data from heterogeneous sources using various techniques like BCP and DTS.
- Wrote complex T-SQL queries and Stored Procedures for the reports.
- Configured and administered Transactional Replication.
- Involved in Capacity Planning and adding new storage space as needed.
- Worked in evaluating various high availability technologies such as Log Shipping, Clustering and Database Mirroring.
- Configured Linked Servers to Oracle Managed Security by creating login/groups and assigning appropriate permissions.
- Provided Secondary Support to IIS Web Servers. Involved in troubleshooting front end applications designed in ASP.NET for connectivity issues and backend performance issues.
- Prepared Documentation for database, procedures and view.
- Client: Wells Fargo
Network Engineer
Media Z Technologies
05.2004 - 01.2009
- Maintained the availability of company computer resources including servers, workstations, laptops, printers and multimedia equipment.
- Administered multi-server Windows NT LAN, 50+ workstations and 50+ end-users.
- Recommended, evaluated and purchased IT assets.
- Maintained inventory of IT assets.
- Purchased software licensing and tracked licensing compliance.
- Designed and implemented multi-node network expansion Implemented Internet proxy/firewall and monitoring solution.
- Maintained system tape backups and implemented disaster recovery plan.
- Maintained all servers, PC's, workstations and printers Help Desk / End-user support for hardware, software and Windows operating systems.
- Produced system/network documentation, SOP's and IT policies.
- Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades.
- In house training and supervision of junior staff to enhance their networking problems.
- Administration of 24 online Billing and bandwidth Management Software.
- Maintain and create user accounts and policies within bandwidth Management Software.
- Administration of cPanel.
- Develop and implement current/new databackup strategies.
- Installing YUM Server & Client.
- Troubleshooting OS, hardware and network related problems.
- Adding and configuring disks and creating new file systems.
- Installing software applications and Packages. Managing Users and Group accounts quota.
- Installing and configuring DNS, Apache Web Server and DHCP server.
- Installation, configuration and maintenance of NIS and NFS servers and Clients.
- Installing and configuring of Samba.
- Configuring squid, FTP Server, SMTP Server, RAID and LVM.
- Administration and maintenance of Send mail Configuring E-mail clients like Evolution and Web mail.
- Installation of cron scheduling jobs. Taking backups using tar, Bzip2, gzip, zip.
- Responsible to handling Asterisk PBX Dialer.
- Responsible to handling VICIDIAL Asterisk based predictive dialer Installation & Configuration Soft phone, Voip Codec.
- Agents Call monitoring, Leads Generation, Conferencing.
- Protecting Server information by backup & restoring.
- Protecting organisation's value by keeping information confidential.
Education
MS - USA
MS IT
01-2011
BACHLORE -
BACHLORE IN COMPUTER APPLICATION
01-2004
Skills
- RDBMS: MS SQL Server 2000/2005/2008
- MySQL
- Oracle 10g
- Operating System: Windows 2000/2003
- 2008 R2
- Red hat/Centos Linux
- IBM AIX 60
- Database Tools: SQL Profiler
- SQL Query Analyzer
- Index Analyzer
- DTS Import/Export
- SSRS
- SSIS
- Backup Server
- Replication server
- OLAP Services
- SQL Agents
- SQL Alerts
- SQL Jobs
- Programming Languages: Bash shell scripting
- Python
- Routers & Switches: Cisco 2500
- Mikrotik OS
- Cisco 1900
- Linksys layer 2
- Sonicwall firewall
- Monitoring tool: SCOM 2007
- Solarwinds
- WhatsUpGold
- LogicMonitor
- VictorOps
- Cloudwatch
- Prometheus
- Storage Technology: EMC clarion
- Brocade switch
- Change Mgmt: BMC Remedy
- JIRA
- CLOUD TECHNOLOGY: REDHAT OPENSTACK
- AWS
- Rackspace
- Azure
- Automation tools: Puppet
- Ansible
- Foreman
- Terraform
- CI/CD: Bamboo
- Bit bucket
- Azure Devops
- Virtualization: ESXi
- KVM
- Container technology: Docker
- Kubernetes
- Rancher
Certification
- CKS: Certified Kubernetes Security Specialist
- CKA: Certified Kubernetes Administrator
- EMCISA: EMC Information Storage Associate
- RHCE: Redhat Certified Engineer
- RHCVA: Redhat Certified Virtualization Administrator
- RHCSA Openstack: Redhat certified system administrator in Redhat Openstack
- SCP: Solarwinds Certified Professional
- LMCP: Logic Monitor Certified Professional
- VCA-DCV: VMware Certified Associate - Data Center Virtualization
- VCA-CLOUD: VMware Certified Associate - Cloud
Custom Section
BACHELOR IN COMPUTER APPLICATION, 2004-01-01, MS IT, 2011-01-01
Timeline
Site Reliability Engineer
SLB
02.2023 - Current
DevOps Engineer
Sophos Ltd
11.2018 - 01.2023
Sophos
09.2015 - 10.2018
System Administrator
eClinicalWorks
10.2013 - 07.2015
Linux System Administrator
Aspire Web Services
04.2013 - 09.2013
Database Analysts
IQuest Solutions Corp
11.2011 - 10.2012
Network Engineer
Media Z Technologies
05.2004 - 01.2009
MS - USA
MS IT
BACHLORE -
BACHLORE IN COMPUTER APPLICATION