Ketan Patel
Billerica
Summary
Accomplished engineering leader with over 20 years of experience driving cross-functional teams in systems validation, post-market quality, and software/hardware integration. Proven ability to lead CAPA investigations, manage multi-project QA initiatives, and align product verification with business and regulatory goals. Skilled in Agile environments, automation, and stakeholder communication across SDLC lifecycles.
Overview
35
35
years of professional experience
Work History
Senior System Validation Verification Engineer
Insulet
09.2020 - Current
- Lead post-market quality initiatives, including CAPA investigations and failure analysis of field issues via the OPSUP Jira board to enhance product performance and customer satisfaction.
- Collaborate cross-functionally with Quality, Life Cycle Engineering, and System Engineering teams to support end-to-end product integration and ensure compliance with system requirements.
- Manage three concurrent software validation and verification projects, aligning resource planning with product release timelines.
- Oversee sprint-based test execution, including ad hoc testing of new features and bug fixes, while maintaining traceability to system-level requirements.
- Communicate regularly with software and hardware teams to assess scope changes and regression impacts.
- Guide test strategy improvements and bug triaging processes in collaboration with cross-functional teams.
Senior Software & Hardware Quality Engineer Manager
Dell EMC
07.2005 - 04.2020
- Led end-to-end validation of Dell EMC PowerMax storage systems, overseeing software and hardware QA efforts from planning to release.
- Created and executed comprehensive test plans across multiple software layers and hardware platforms.
- Directed system testing of microcode (C#/C++) across various phases including regression, load, stress, performance, and integration.
- Managed test automation using SmartBuilder, Selenium (Java/Python), and LabVIEW; improved testing efficiency and defect identification.
- Coordinated cross-team efforts to ensure up-to-date firmware, VPDs, and qualification of hardware components (SPS, disks, boards, etc.).
- Authored test procedures and supported test coverage reviews, bug analysis, and root cause investigations.
- Participated in API and GUI testing for Java-based applications and RESTful interfaces.
- Supervised hardware-software integration testing, including network protocols (TCP/IP) and Call Home functionality.
- Delivered weekly QA status updates to program managers and executive stakeholders.
- Contributed to customer success initiatives by participating in direct client issue resolution and applying learnings to improve QA practices.
Senior Software Quality Assurance Engineer Group Leader
EMC²
04.1998 - 07.2005
- Led testing initiatives for DMX Storage systems, managing QA teams for software and hardware validation.
- Created and executed comprehensive test suites, achieving over 80% new hardware qualification success.
- Promoted to Senior QA Engineer for critical bug detection and resolution skills.
- Spearheaded beta testing and field support for early-stage software releases.
Manager of Quality Assurance Engineer
Indikon Corporation
06.1990 - 03.1998
- Directed quality control, calibration, and final inspection teams for control systems.
- Managed field-based customer support, resolving technical issues on-site.
- Utilized lab equipment (oscilloscopes, calipers, microscopes) for product validation.
- Selected for advanced field service due to in-depth knowledge of control systems.
Education
Bachelor of Science - Electronics Engineering
Wentworth Institute of Technology
Boston, MA09.1990
Associate - Electronics Engineering
S.P University
09.1987
Skills
- Operating Systems: Windows, Linux, Unix
- Programming & Scripting: C, C#, Python
- Testing & Automation Tools: Selenium, SmartBuilder, Jenkins, TestLink, Test Manager, Manual Testing, Automated Testing, Unit & Integration Testing, Functional & Non-Functional Testing
- Project & Defect Management: Jira, Bugzilla, Operation Tracking (OPT), Documentum eRoom, GitHub, SharePoint
- CI/CD & DevOps: Hands-on experience with CI/CD pipelines and tools such as Jenkins; strong knowledge of software release processes and version control
- Data & Reporting: SQL, Excel Pivot Tables, VLOOKUP, Macros, Dashboard Creation
- Frameworks & Methodologies: Agile/Scrum (Certified Scrum Master), SDLC, STLC
- Documentation & Planning: Expert in authoring Software Test Plans, Functional Test Plans, Traceability Matrices, and Compliance Documentation using SharePoint, Microsoft Office Suite
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
Languages
English
Timeline
Senior System Validation Verification Engineer
Insulet
09.2020 - Current
Senior Software & Hardware Quality Engineer Manager
Dell EMC
07.2005 - 04.2020
Senior Software Quality Assurance Engineer Group Leader
EMC²
04.1998 - 07.2005
Manager of Quality Assurance Engineer
Indikon Corporation
06.1990 - 03.1998
Associate - Electronics Engineering
S.P University
Bachelor of Science - Electronics Engineering
Wentworth Institute of Technology
Awards
Service of Recognition Award April 2018 - Recognized for 20 years of service at Dell EMC by Michael S. Dell, Chairman of the Board and Chief Executive Officer., Certificate of Extreme Recognition July 2017, March 2016 - Recognized twice by Program Manager for finding critical errors in the software., Customer Satisfaction Award April 2010 - Recognized by EMC² Vice President for travelling with the DU/DL team to different data center sites to assist customers.
CORE COMPETENCIES
Project Management | Communication | Use Case Analysis | Quality Assurance | Technical Writing | Load Testing | Regression Testing | Ad Hoc testing | Automation | Teamwork
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