Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Ketara Coleman

Fosters,AL

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Alorica. Demonstrated ability in cash handling and resolving complaints with empathy, leading to increased loyalty. Excelled in a leadership role at Foodland Markets, showcasing strong work ethic and communication skills. Achieved remarkable accuracy in financial transactions, contributing to business growth.

Overview

2
2
years of professional experience

Work History

Cashier

Dominos Pizza Inc.
01.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Cashier Team Lead

Foodland Markets
05.2020 - 01.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Customer Service Representative

Alorica
06.2019 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate Of Applied Science - Respiratory Therapy

Shelton State Community College
Tuscaloosa, AL

High School Diploma - General

Sipsey Valley High School
Buhl, AL
05.2020

Skills

  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Customer service excellence
  • Customer relations
  • Written and verbal communication
  • Payment processing
  • Product knowledge
  • Merchandise restocking

Timeline

Cashier

Dominos Pizza Inc.
01.2021 - 08.2021

Cashier Team Lead

Foodland Markets
05.2020 - 01.2021

Customer Service Representative

Alorica
06.2019 - 04.2020

Associate Of Applied Science - Respiratory Therapy

Shelton State Community College

High School Diploma - General

Sipsey Valley High School

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Ketara Coleman