Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Ketara herron

charlotte,North Carolina

Summary

Dynamic professional with a proven track record at Daimler, excelling in teamwork and attention to detail. Adept at managing high-pressure situations, I consistently met production targets while training new hires. My strong communication skills and commitment to quality ensure customer satisfaction and operational efficiency in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Truck Assembler

Daimler
08.2021 - Current
  • Performed thorough final inspections on assembled trucks, identifying any potential issues and rectifying them before vehicle delivery, guaranteeing customer satisfaction.
  • Adhered to strict deadlines for truck assembly, ensuring timely delivery of completed vehicles to clients.
  • Provided training and guidance to new hires, enabling them to quickly adapt to the job requirements and contribute effectively.
  • Consistently met daily production targets through efficient task prioritization and effective teamwork.
  • Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings, or blueprints.

Food Service Worker

Compass Group Management
11.2020 - 08.2021
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.

Customer Service Representative

Asurion
08.2019 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

No Degree - Nursing

Central Piedmont Community College
Charlotte, NC

Skills

  • Teamwork
  • Time management
  • Attention to detail
  • Multitasking
  • Work order completion
  • Effective communication
  • Relationship building
  • Quick learner
  • Cleaning and sanitation
  • Safe food handling
  • Food and safety standards

Certification

  • CTA - Certified Travel Associate

Timeline

Truck Assembler

Daimler
08.2021 - Current

Food Service Worker

Compass Group Management
11.2020 - 08.2021

Customer Service Representative

Asurion
08.2019 - 11.2020

No Degree - Nursing

Central Piedmont Community College

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