Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ketarah Franco

Kerman,CA

Summary

Competent and detail-oriented Accounting Assistant well-versed in accounts payable and receivable management, financial forecasting, budgets, and payroll. Talented in identifying and correcting errors for impeccable accuracy. Committed to achieving team objectives and driving company development. Proactive communicator with solid foundation of trustworthy and dependable performance. Experience stepping into roles and quickly making positive changes to drive company success. Organizational problem-solver with advanced supervisory, team building and customer service skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Manager/Accounting Assistant

Energy Concepts
Fresno, CA
02.2021 - Current
  • Maintained accurate financial records and documentation in compliance with company policies.
  • Processed payroll, calculated wages, deductions, and issued paychecks to employees.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Managed vendor relationships by ensuring timely payments and resolving disputes.
  • Matched orders with invoices and recorded required information.
  • Multitasked effectively to handle administrative, operational, and customer issues for multiple upcoming events.
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues.
  • Reviewed completed work to verify consistency, quality, and conformance.

Insurance Agent/Office Manager

Reynolds Insurance Services
Kerman, CA
07.2014 - 04.2021
  • Responded to customer inquiries and problems to promote great service.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Researched insurance plans to find good options for clients' needs.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Developed appropriate quotes based on risk information.
  • Contacted underwriters and submitted forms to obtain binder coverage.

Education

High School Diploma -

Sierra Charter School
Fresno, CA
06.2006

Skills

  • Verbal and Written Communication
  • Professional and Courteous
  • Computer Skills
  • Time management
  • Customer Relationship Management
  • Customer Service
  • Process Improvement
  • Bookkeeping operations
  • Accounts payable management
  • Expense tracking
  • Sales commissions
  • Invoice balancing
  • Quickbooks
  • Journal entries
  • Bank reconciliation
  • Budgeting and finance

Certification

  • Typing Certificate (80wpm) Training - 2010

Timeline

Customer Service Manager/Accounting Assistant

Energy Concepts
02.2021 - Current

Insurance Agent/Office Manager

Reynolds Insurance Services
07.2014 - 04.2021

High School Diploma -

Sierra Charter School

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Ketarah Franco