Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
Ketasha Conor

Ketasha Conor

Lubbock,United States

Summary

Talented kitchen leader offer over 8 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. My overall background includes sales, management, and customer service in fast-paced settings.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Smileys Fish N More
Lubbock, TX
06.2017 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.

Night Auditor

Quality Inn
Lubbock, TX
12.2020 - 08.2021
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Front Desk Agent

Comfort Inn & Suites
Lubbock, TX
12.2019 - 08.2021
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

Leveraged Sales Representative

Southwestern Bell
Lubbock, TX
07.2009 - 01.2014
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Phone Banker

Wells Fargo
Lubbock, TX
05.2003 - 01.2007
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

No Degree - Business Management

Texas Tech University
Lubbock, TX

Skills

  • Monitoring Food Preparation
  • Delegating Assignments and Tasks
  • Investigating Complaints
  • Health Code Compliance
  • Money Handling
  • Customer Service Best Practices

Certification

TABC

Timeline

Night Auditor

Quality Inn
12.2020 - 08.2021

Front Desk Agent

Comfort Inn & Suites
12.2019 - 08.2021

Restaurant Manager

Smileys Fish N More
06.2017 - Current

Leveraged Sales Representative

Southwestern Bell
07.2009 - 01.2014

Phone Banker

Wells Fargo
05.2003 - 01.2007

No Degree - Business Management

Texas Tech University

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Ketasha Conor