Ketchnaydine Thomas

• Welcomed guests and facilitated smooth check-in and check-out processes.
• Provided information about hotel amenities and local attractions to enhance guest experience.
• Coordinated with housekeeping to ensure timely room readiness for arrivals.

Hostess Supervisor
Aziza Restaurant & Lounge – Grace Bay, Turks & Caicos | 08/2022 – 08/2023

• Supervised host team and coordinated seating to maximize efficiency during peak dining hours.
• Trained new staff on guest service standards and front-of-house procedures.
• Supported servers by managing drink orders and assisting with guest needs.
• Maintained a welcoming, professional atmosphere that enhanced the dining experience.

• Company Overview: (American Airlines)
• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Verified identification and travel documents to efficiently board passengers for on-time departure.
• (American Airlines)

• Used internal software to process reservations, check-ins and check-outs.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment and shopping activities.