Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

KETCIA CHERY

Hollywood

Summary

Diligent Palliative Care Coordinator with solid background in coordinating palliative care services. Adept at managing patient care plans and collaborating with multidisciplinary teams to ensure comprehensive support. Demonstrated proficiency in patient advocacy and quality improvement initiatives. Also engages in a role that presents professional challenges and leverages, interpersonal skills, effective time management, and problem-solving expertise.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Palliative Care Admission Liaison

VITAS Healthcare
02.2024 - Current
  • Coordinate patient information from clinicians, ensuring accurate data entry and processing for palliative care services
  • Handle inbound calls and verify patient details, contributing to efficient care delivery
  • Provide exceptional customer service to patients, families, and healthcare providers

Patient Care Coordinator

VITAS Health Care
02.2014 - 02.2024
  • Managed patient care needs and coordinated with multidisciplinary teams to ensure high-quality service
  • Facilitated timely communication between patients, families, and healthcare professionals
  • Processed and entered patient data, contributing to accurate medical records and service continuity

Sales/Bundles Specialist

Alorica
08.2012 - 12.2013
  • Conducted needs-based sales for DirectTV packages and bundled services, driving customer satisfaction and increasing sales
  • Delivered tailored internet, television, and phone solutions, helping customers save money while meeting their needs

Debt Collector

UCB (United Collections Bureau)
10.2011 - 05.2012
  • Utilized an automated dialer to contact customers, negotiating payment solutions for overdue balances
  • Provided customer service and resolved inquiries while managing accounts effectively

Customer Service Representative

IRT (T-Mobile)
03.2011 - 08.2011
  • Delivered high-quality customer service to T-Mobile clients, addressing inquiries and troubleshooting mobile device issues
  • Offered sales solutions by recommending cost-effective rate plans and processing equipment orders

CNA (Certified Nursing Assistant)

Hollywood Hills Rehab Center
01.2010 - 02.2011
  • Assisted patients with personal hygiene, feeding, and mobility, ensuring comfort and dignity
  • Monitored vital signs, performed routine health assessments, and supported medical staff during patient exams and treatments

Education

Licensed Vocational Nurse (LVN) Certificate - Registered Nurse

Universal Career School
Sweetwater, FL
01.2022

Certified Nursing Assistant (CNA) - Health Care

Nursing Unlimited
Miami Gardens, FL
01.2019

Skills

  • Patient Care Coordination
  • Medical Data Entry
  • Customer Service Excellence
  • Communication & Interpersonal Skills
  • Multitasking & Time Management
  • Sales & Negotiation

Accomplishments

  • Supervised team of 200 staff members.
  • Resolved issues to prevent fraudulent incidences in regards to HIPAA to protect patient information in database.
  • Achieved great customer service through effectively helping with patients that are terminally ill.
  • Achieved effective resolution to clinicians and upper management and administrators by introducing strategic plan and scheduling for patients and caregivers in the health care industry.

Certification

  • Certified Nursing Assistant (CNA) #169865
  • LVN (Nursing Diploma)

Languages

English
Native or Bilingual

Timeline

Palliative Care Admission Liaison

VITAS Healthcare
02.2024 - Current

Patient Care Coordinator

VITAS Health Care
02.2014 - 02.2024

Sales/Bundles Specialist

Alorica
08.2012 - 12.2013

Debt Collector

UCB (United Collections Bureau)
10.2011 - 05.2012

Customer Service Representative

IRT (T-Mobile)
03.2011 - 08.2011

CNA (Certified Nursing Assistant)

Hollywood Hills Rehab Center
01.2010 - 02.2011

Licensed Vocational Nurse (LVN) Certificate - Registered Nurse

Universal Career School

Certified Nursing Assistant (CNA) - Health Care

Nursing Unlimited
KETCIA CHERY