Ketelie Andre
Homestead,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Service Specialist
Space Coast Credit Union
09.2022 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
Teller
South State Bank
03.2022 - 08.2022
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL04.2026
Associate of Arts - Hospitality Management And Tourism
Miami Dade College
Homestead, United States04.2024
Skills
- CSR systems
- Workflow Optimization
- Call Center Operations
- Analytical mindset
- Member relations
- Customer service standards
- Data entry proficiency
Certification
Irs diligence certificate
Irs diligence certificate
In tax preparation, due diligence refers to the thoroughness and care with which tax professionals gather, verify, and analyze information from clients to accurately calculate their tax liabilities
Timeline
Member Service Specialist
Space Coast Credit Union
09.2022 - Current
Teller
South State Bank
03.2022 - 08.2022
Bachelor of Science - Hospitality Management
Florida International University
Associate of Arts - Hospitality Management And Tourism
Miami Dade College
Similar Profiles
Jarvis PetersJarvis Peters
Member Relationship Specialist at Space Coast Credit UnionMember Relationship Specialist at Space Coast Credit Union
BRANDY GEESEYBRANDY GEESEY
Lead Member Service Specialist at Space Coast Credit UnionLead Member Service Specialist at Space Coast Credit Union
Lory MendozaLory Mendoza
Member Service Representative at Space Coast Credit UnionMember Service Representative at Space Coast Credit Union
Aimee Vazquez, RNAimee Vazquez, RN
Registered Medical Assistant at Nephrology Associates of South MiamiRegistered Medical Assistant at Nephrology Associates of South Miami
CRISTIAN A. NUÑEZCRISTIAN A. NUÑEZ
Eye Technician Assistance at Del Family EyeCareEye Technician Assistance at Del Family EyeCare