Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ketera Hannah

Auburn Hills,MI

Summary

Dynamic mixologist and former Restaurant Bar Manager, skilled in cocktail preparation and inventory management. Proven track record in enhancing customer experiences and organizing successful events. Adept at staying ahead of mixology trends while ensuring regulatory compliance, driving business growth through innovative strategies and exceptional service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Game Presenter

Evolution Gaming
Southfield, MI
08.2024 - Current
  • Ensured compliance with state gaming laws at all times.
  • Provided professional instruction to novice players on how to play table games.
  • Achieved minimum complement of players at tables by participating in short-handed games.
  • Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.

Owner

Red Goddess Mixology
Auburn Hills, MI
07.2019 - Current
  • Ensured all equipment was properly functioning and maintained in accordance with health code standards.
  • Set pricing structures according to market analytics and emerging trends.
  • Maintained detailed records of expenses related to running the bar including payroll costs.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Restaurant Manager

Red Lobster
Rochester Hills, MI
08.2015 - 01.2024
  • Delegated work to staff, setting priorities and goals.
  • Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Organized special events such as theme nights, happy hours, promoting them within the local community when possible.

Education

Associate of Science -

Oakland University
Rochester, MI
06-2008

Skills

  • Cocktail preparation
  • Inventory management
  • Regulatory compliance
  • Customer service
  • Mixology trends
  • Event organization

Certification

  • TIP Certified
  • ServSafe

Timeline

Game Presenter

Evolution Gaming
08.2024 - Current

Owner

Red Goddess Mixology
07.2019 - Current

Restaurant Manager

Red Lobster
08.2015 - 01.2024

Associate of Science -

Oakland University

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Ketera Hannah