KETERRIA HAYWOOD
SALISBURY,NC
Summary
Highly skilled and experienced Customer Service Representative with a proven track record of delivering exceptional customer service. Adept at building strong relationships with customers, resolving issues efficiently, and exceeding customer expectations. Strong communication and problem-solving skills with a dedication to providing top-notch service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer service representative
CONCENTRIX
01.2022 - Current
- Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Handle a high volume of incoming calls and emails in a timely and professional manner
- Assist customers with product information, order processing, and account maintenance
- Collaborate with team members to improve customer service processes and enhance customer experience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer service representative
WIPRO
01.2018 - 01.2021
- Managed customer inquiries and issues through phone, email, and chat support channels
- Resolved customer complaints and escalated complex issues to appropriate departments for resolution
- Maintained accurate records of customer interactions and transactions
- Participated in training sessions to enhance product knowledge and customer service skills
Customer service representative
ADECCO
01.2016 - 01.2018
- Managed a high volume of customer inquiries through various communication channels
- Resolved complex issues by leveraging product expertise and effective problem solving skills
- Implemented new customer service strategies to improve efficiency and customer satisfaction
- Conducted customer feedback surveys to gather insights for continuous improvement
Education
High School -
Blake HIgh School
Tampa, FLSkills
- Excellent communication skills
- Strong problem-solving abilities
- Customer-focused approach
- Proficient in CRM software
- Ability to work effectively in a fast-paced environment
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Critical Thinking
Certification
- Customer Service Excellence Certification
- Conflict Resolution Training
- Advanced Communication Skills Workshop
References
Available upon request.
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Timeline
Customer service representative
CONCENTRIX
01.2022 - Current
Customer service representative
WIPRO
01.2018 - 01.2021
Customer service representative
ADECCO
01.2016 - 01.2018
High School -
Blake HIgh School