Ketesha Francis
Atlanta,GA
Summary
Dynamic professional with a proven track record at Olansky Dermatology Associates, excelling in quality assurance and customer service excellence. Recognized for innovative problem-solving and effective team leadership, I consistently achieved high customer satisfaction and developed strategies that enhanced operational efficiency. Skilled in budgeting and data analysis, I drive results through collaboration and strategic planning. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Pt Admin
Olansky Dermatology Associates
Atlanta, GA
11.2021 - 06.2025
- Conducted testing of software and systems to ensure quality and reliability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Achieved cost-savings by developing functional solutions to problems.
Front Desk Manager
Davido's 3.75 Pizza And Wings
Atlanta, GA
06.2019 - 06.2021
- Prepared monthly budgets for the front office department based on projected sales figures.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Developed systems for tracking customer preferences to improve customer satisfaction ratings.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Created marketing strategies to increase brand awareness within the local community.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Oversaw cash and credit card payment transactions at the front desk.
- Completed financial audits on scheduled basis.
Education
High School Diploma -
Wesleyan Academy
06-2003
Skills
- Quality assurance and software testing
- Customer relationship management
- Budgeting and financial planning
- Team leadership
- Data analysis and reporting
- Customer service excellence
Timeline
Pt Admin
Olansky Dermatology Associates
11.2021 - 06.2025
Front Desk Manager
Davido's 3.75 Pizza And Wings
06.2019 - 06.2021
High School Diploma -
Wesleyan Academy
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