Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ketesia Doctor

Bridgeport,CT

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

20
20
years of professional experience

Work History

Inbound Expert

Target
Boca Raton, FL
02.2020 - 12.2024
  • Maintained positive relationships with customers through effective communication.
  • Resolved customer complaints in a timely manner by providing appropriate solutions.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Received inbound calls from customers, answered inquiries and provided relevant information.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Maintained inventory of shipping materials and supplies.
  • Participated in training sessions to stay up-to-date on new products or services.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Worked closely with team members to ensure quality standards were met.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Provided customer service to existing clients and assisted with account maintenance.
  • Counted, verified and manually unloaded incoming orders and shipments and placed materials in appropriate areas of warehouse.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.

EKG TECH 3

Delray Medical Center
Delray Beach, FL
02.2018 - 07.2020
  • Performed equipment diagnostics, troubleshooting and evaluations.
  • Participated in continuing education courses related to new developments in cardiac care technology.
  • Maintained accurate records of patient data, test results, and other relevant information.
  • Operated a variety of medical equipment including defibrillators, pulse oximeters, blood pressure cuffs and electrocardiographs.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Observed strict confidentiality when handling patient information according to HIPAA regulations.
  • Assisted in training technicians, medical students or other staff members.
  • Ensured that all supplies necessary for performing EKG tests were stocked adequately.
  • Assisted physicians in interpreting EKG results to diagnose medical conditions or detect irregularities.
  • Prepared reports summarizing patient data collected from EKG tests for review by physician.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Provided technical support to physicians in monitoring patient's cardiac rhythms and vital signs.
  • Maintained cleanliness in the lab environment by sterilizing instruments after use.
  • Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
  • Communicated effectively with patients to explain the purpose of the test and answer any questions they may have had about it.
  • Checked the condition of electrodes before each use to confirm proper functioning.
  • Ensured that all safety protocols were followed at all times while performing EKG tests on patients.
  • Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
  • Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.
  • Monitored patients' blood pressure and heart rates before, during and after procedures.
  • Communicated test or assessment results to medical professionals.
  • Completed day-to-day duties accurately and efficiently.

Chiropractic Assistant/Receptionist

Florida Spine and Wellness Group
Coral Springs, FL
01.2005 - 02.2018
  • Supported administrative staff by processing payments.
  • Adhered strictly to HIPAA regulations while handling confidential patient information.
  • Communicated with insurance companies to facilitate proper billing procedures and collect payments.
  • Educated patients about medications, procedures and physician's instructions.
  • Answered patient questions regarding their care plan or billing inquiries.
  • Handled general office duties to support administrative staff during peak hours.
  • Explained post-treatment instructions to patients, providing printed materials if needed.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patients about chiropractic care to help achieve health goals.
  • Monitored appointment schedules throughout the day to ensure proper flow of operations.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Recorded vital signs and medical history for [Number] patients each shift.
  • Ensured cleanliness of equipment used during treatments.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Checked out patients at end of visit, collecting any remaining balances due from them.
  • Provided assistance with other duties as assigned by chiropractor or office manager.
  • Contacted medical facilities to schedule patients for admission.
  • Scheduled appointments for patients both in person and over the phone.
  • Maintained patient records and updated information in the electronic health record system.
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
  • Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
  • Inputted patient data using [Software] and provided appropriate updates to records.
  • Acquainted patients with therapy procedures by explaining purpose and results of exercises.
  • Organized office supplies and ordered new items when necessary.
  • Accurately entered data into computer systems related to patient visits or treatments received.
  • Documented exercises completed by patients to support charting and billing.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Greeted patients, verified insurance and collected co-payments.
  • Demonstrated, instructed and assisted patients in rehabilitative exercises to drive safety and minimize risk of further injury.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Conducted follow up calls to ensure that patients are recovering well from treatments.
  • Completed paperwork related to billing procedures accurately according to established protocols.
  • Kept patient rooms clean between services and removed used linens for laundering.
  • Prepared treatment rooms for patient examinations.
  • Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
  • Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
  • Assisted back office patient processes to reduce office wait times.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
  • Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Some College (No Degree) - Medical Assisting

MedVance Institute
Lauderdale Lakes, FL

Some College (No Degree) - Phlebotomy

Center For Career Training
Lauderdale Lakes, FL

Skills

  • Effective Communication
  • Attention to Detail
  • Relationship Building
  • Punctual and Reliable
  • Self-Motivated and Independent
  • Interpersonal Skills
  • Teamwork and Cooperation

Timeline

Inbound Expert

Target
02.2020 - 12.2024

EKG TECH 3

Delray Medical Center
02.2018 - 07.2020

Chiropractic Assistant/Receptionist

Florida Spine and Wellness Group
01.2005 - 02.2018

Some College (No Degree) - Medical Assisting

MedVance Institute

Some College (No Degree) - Phlebotomy

Center For Career Training

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Ketesia Doctor