Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KETEVAN APTSIAURI

Chicago,IL

Summary

A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Concierge

Hotel Edison - Manhattan
05.2023 - 05.2024
  • Manage all concierge services from the main desk, including special guest requests and the scheduling of personalized services
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.

Account payable and receivable

L Group Corp
01.2023 - 12.2023
  • Prepared reports on various accounting activities such as payroll, accounts receivable and payable, inventory control.
  • Monitored the accuracy of accounts payable and receivable transactions.
  • Managed daily operations related to accounts receivable and payable functions.
  • Managed accounts payable and receivable functions including issuing checks and reconciling statements.

Sales Manager

Georgian Destination Management
03.2018 - 12.2022
  • Selling package holidays and individual travel elements, including flights, hotels and car hire, Writing reports for head office
  • Assisted in developing tours and packages tailored to customer needs.
  • Maintained relationships with tour operators, travel agents, media outlets, hotels, and airlines.
  • Generated reports detailing tourist arrivals, departures, and spending patterns.
  • Responded promptly to inquiries from potential customers via phone or email.
  • Handled customer complaints in a professional manner while providing satisfactory solutions.

Education

Bachelor's - Psychology

University of Georgia
05-2018

Skills

  • Microsoft Office
  • Payroll
  • Accounting
  • Outlook
  • Excel
  • Microsoft Excel
  • QuickBooks
  • Cash Handling
  • Self Motivation
  • Written Communication

Languages

Georgian
Native or Bilingual
English
Professional Working
Russian
Limited Working

Timeline

Concierge

Hotel Edison - Manhattan
05.2023 - 05.2024

Account payable and receivable

L Group Corp
01.2023 - 12.2023

Sales Manager

Georgian Destination Management
03.2018 - 12.2022

Bachelor's - Psychology

University of Georgia

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KETEVAN APTSIAURI