Ketevan Goradze
Brooklyn
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Cash Desk Operator
JSC IsBank Georgia
09.2015 - 07.2024
- Cash related operations: cash in and cash out; internal and inertnational transfers; converts; opening physical, legal entities accounts and serving them, distance services; issuing requested verification letters; managing ATMs and cash volt; Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Delivered fast and friendly service to handle questions and service complaints
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Documented, researched and resolved customer service issues
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Planned and executed strategies to increase business and drive profit growth.
Universal Cashier Operator
JSC BANK of GEORGIA
04.2014 - 08.2015
- Cash related operations: cash in and cash out; internal and inertnational transfers; converts; opening physical, legal entities accounts and serving them, distance services; issuing requested verification letters; Autorization of completed transactions
- Approached and solved problems with initiative and sound judgment
- Delivered fast and friendly service to handle questions and service complaints
- Documented, researched and resolved customer service issues
- Planned and executed strategies to increase business and drive profit growth.
Manager
LTD Cosmetics Store "Dea"
04.2013 - 04.2014
- Replenished supplies and monitoring
- Greeted customers and asked questions to assess needs
- Minimized store thefts through strategic monitoring and customer observation
- Checked returned product condition before processing refunds
- Planned and executed strategies to increase business and drive profit growth
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
Sales Agent
JSC Insurance Company Aldagi
11.2012 - 04.2013
- Finding clients, offer and selling insurance products to them
- Prepared reports summarizing analysis findings for senior management review.
Guide
Department of Tourizm and Resorts of Adjara Avtonomous Republic
04.2012 - 10.2012
- Wrote and delivered lesson plans and lectures in Botanical Garden and in Batumi
- Planned, evaluated and revised lesson plans and teaching techniques.
Education
Diploma - Social Science, Business and Law
Shota Rustaveli State University
05.2013
Certification - Trainings in Finance and Banking/Accounting/Logist
Trade Promotion Centre-Batumi Business Incubator
11.2012
Certification - LESSONS/ CALLANS METHOD/ Stage 12
British Centre
10.2012
Certification - Trainings
Batumi Turizm Agency
04.2012
Certification - ENGLISH LANGUAGE COURSE
N P O ADJARA EDUCATION FUND
03.2011
Skills
- Team Work and Collaborate
- Detail Oriented
- Problem solving
- Responsibility
- Reliability
Tel
929 500 97 54
Certification
- Diploma/ Social Science, Business and law.
- Trainings In Finance and Banking, Accounting, Logistic Trade Promotion Centre / Batumi Business Incubator.
- Batumi Turizm Agency
- British Centre /Callans Method
- English Language Course N P O Adjara Education Fund
Languages
English
Professional Working
Russian
Professional Working
Turkish
Professional Working
Georgian
Native or Bilingual
Timeline
Senior Cash Desk Operator
JSC IsBank Georgia
09.2015 - 07.2024
Universal Cashier Operator
JSC BANK of GEORGIA
04.2014 - 08.2015
Manager
LTD Cosmetics Store "Dea"
04.2013 - 04.2014
Sales Agent
JSC Insurance Company Aldagi
11.2012 - 04.2013
Guide
Department of Tourizm and Resorts of Adjara Avtonomous Republic
04.2012 - 10.2012
Diploma - Social Science, Business and Law
Shota Rustaveli State University
Certification - Trainings in Finance and Banking/Accounting/Logist
Trade Promotion Centre-Batumi Business Incubator
Certification - LESSONS/ CALLANS METHOD/ Stage 12
British Centre
Certification - Trainings
Batumi Turizm Agency
Certification - ENGLISH LANGUAGE COURSE
N P O ADJARA EDUCATION FUND
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