Ketha Judgeware

Resolved customer queries, working across departments to devise solutions (or responses) aptly.

• Built relationships all while upholding confidentiality and client trust.
• Demonstrated effective communication skills by actively listening to clients’ concerns and then providing a solution.
• Strategized and communicated new processing solutions to address challenging client problems, increasing client engagement rates.
• Maintained accurate records of all client interactions and transactions, ensuring compliance with industry regulations and company policies.
• Attention to Detail/Data Entry while following all CMS/HIPAA laws when engaging with clients.
• Enrolled new members into Medicare health plans for 4 AEP seasons effectively
• Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.

• Delivered outstanding customer service by promptly addressing inquiries regarding accounts and billing via phone, email, and live chat.
• Coordinated with multiple departments to ensure that customer issues were resolved effectively and within set deadlines.
• Created and maintained a customer knowledge base, providing clear instructions and guidance for common customer issues.
• Successfully completed a 4-week Salesforce Sales Operation Course during my tenure.
• Assisted fellow employers and struggling agents via Microsoft Teams portal in real time.

• Took about 50 to 70 calls per workday
• Provided comprehensive customer support by managing a high volume of inbound customer inquiries via multiple communication channels.
• Ensured all customer complaints were addressed in a timely and effective manner, often coordinating with various departments to resolve more complex issues.
• Maintained the least amount of required escalations for the customer service department.
• Performed needs analysis and presented options based on findings to help customers make decisions.

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved them in a database to keep records of essential organizational information.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Verified the accuracy of data entered into system to produce error-free reports.
• Sorted documents and maintained an organized filing process.
• Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
• Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
• Completed data entry tasks with accuracy and efficiency.
• Managed, reviewed, and completed data entry for over 5000 U.S. Census applications covering 12 months of working there.