Kethel Borderon
Phoenix,AZ
Summary
Resourceful and personable professional with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Room Service Coordinator
Sanctuary Camelback Mountain Resort
02.2024 - 08.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Pantry Cook 1
Elements Restaurant
01.2023 - 02.2024
- Ensured timely preparation of all pantry items, allowing for efficient plating during peak service hours.
- Sustained a well-organized workspace enabling efficient multitasking while maintaining high quality standards.
- Prepared a variety of cold appetizers, salads, and desserts according to established recipes and guest preferences.
- Supported kitchen staff during high-volume service periods, contributing to team success and customer satisfaction.
- Maintained a clean and sanitary work environment, adhering to strict food safety guidelines.
- Cleaned and sanitized pantry station at end of shift.
- Demonstrated flexibility by adapting to changing menu requirements or dietary restrictions as needed.
- Contributed to a positive workplace atmosphere through effective communication and teamwork with colleagues.
- Maintained a strong focus on quality control, ensuring all dishes were visually appealing and met the high standards of the establishment.
- Coordinated with line cooks to ensure smooth transitions between courses, optimizing guest satisfaction throughout their meal experience.
- Reinforced positive customer experiences through prompt completion of special requests or modifications.
- Worked closely with other members of the kitchen team on cross-functional tasks such as sauce making and garnishing.
Human Resources Assistant
Southwest Foodservice Excellence
05.2022 - 10.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Compliance Administrative Assistant
ELH MGMT LLC
01.2022 - 05.2022
- Improved communication between departments by coordinating cross-functional meetings and distributing pertinent information regarding compliance matters.
- Liaised with external auditors during regular audits, ensuring proper document management and timely resolution of any identified issues.
- Scheduled conference rooms and assisted with setup.
- Provided ongoing administrative support to the compliance department, including calendar management, correspondence drafting, and meeting preparation.
- Ensured timely completion of all required compliance filings, submissions, and certifications by coordinating efforts across multiple departments and stakeholders.
Event Site Manager/Innkeeper
Akwaaba Bed & Breakfast Inns
01.2021 - 05.2022
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Developed strong relationships with guests through consistent communication of project updates and prompt resolution of concerns or issues.
- Ensured compliance with local regulations, obtaining necessary permits and coordinating inspections throughout the construction process.
- Inspected cleanliness of common areas and offices.
- Maintained records and logs of work performed and materials and equipment used.
Technical Support Representative
Spectrum
04.2016 - 08.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Managed high levels of call flow and responded to technical support needs.
Education
Culinary Arts And Restaurant Management Diploma - Culinary Arts And Restaurant Management
Arizona Culinary Institute
Scottsdale, AZ06-2023
Associate of Applied Science - Business Administration And Management
Erie Community College
Buffalo, NY05-2018
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Goal Setting
- Individualized service plans
- Team Leadership
- Service monitoring and evaluation
- Proficiency in Office programs
- Resource Utilization
- Time Management
- Detail orientation
Timeline
Room Service Coordinator
Sanctuary Camelback Mountain Resort
02.2024 - 08.2024
Pantry Cook 1
Elements Restaurant
01.2023 - 02.2024
Human Resources Assistant
Southwest Foodservice Excellence
05.2022 - 10.2022
Compliance Administrative Assistant
ELH MGMT LLC
01.2022 - 05.2022
Event Site Manager/Innkeeper
Akwaaba Bed & Breakfast Inns
01.2021 - 05.2022
Technical Support Representative
Spectrum
04.2016 - 08.2019
Culinary Arts And Restaurant Management Diploma - Culinary Arts And Restaurant Management
Arizona Culinary Institute
Associate of Applied Science - Business Administration And Management
Erie Community College
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