Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kethia F Tessono

Philadelphia,PA

Summary

Proven Customer Service Specialist, fluent in French and Creole, excelled at ACTS Retirement-Life Community by enhancing customer loyalty through empathetic complaint resolution and effective conflict management. Leveraged critical thinking and problem-solving abilities to maintain high satisfaction, achieving notable repeat business. Demonstrated expertise in client relations and call center operations, consistently exceeding service goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

ACTS Retirement-Life Community
08.2017 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Customer Service Cashier

Macy's
02.2013 - 10.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

High School Diploma -

Benjamin Franklin High School Philadelphia Pa
Philadelphia, PA
06.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Call center experience
  • Complaint Handling
  • Client Relations
  • Customer satisfaction measurement
  • Bilingual French/creole

Languages

French
Native or Bilingual

Timeline

Customer Service Representative

ACTS Retirement-Life Community
08.2017 - 05.2024

Customer Service Cashier

Macy's
02.2013 - 10.2016

High School Diploma -

Benjamin Franklin High School Philadelphia Pa

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Kethia F Tessono