Experienced in supervising residential healthcare by applying strong clinical skills and judgment, excellent leadership abilities, and planning skills.
Dynamic Resident Care Manager with a proven track record in improving staff training and fostering quality patient care. Skilled in clinical documentation management and communication, driving enhancements in service delivery and operational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Resident Care Manager
Recovery Center
Cooper City, US
09.2021 - Current
Supervised, implemented, coordinated, and managed resident care.
Managed assessment of referrals, intakes, and discharges for services to program, Individual Service Plan (ISP), Risk Assessments, and Diagnostic Assessments.
Facilitated supervisory review and sign-off of clinical documentation, created the monthly schedule of clinical coverage, and managed staff within guidelines and standards set forth by accrediting bodies (i.e., OMHAS, CARF).
Conducted performance evaluations of staff.
Improved staff training and staff development activities in areas such as advocacy, life skills training, empowerment, communication skills, documentation, medical necessity, and crisis intervention techniques and assessments by 50% performance.
Interactions with essential others are constructive and serve to advance the quality of care, the therapeutic experience in the facility, and the agency's standing in the community.
Behavioral Health Technician (BHT)
Delphi Behavioral Health Group
Pembroke Pines, US
07.2022 - 12.2022
Assisted with client screening, admission, discharge, orientations, and assessment functions.
Used the electronic health records (EHR) system effectively and appropriately.
Facilitated client orientation, educational, and recreational groups.
Collected and completed vital signs, urine screens, and strip searches, and accurately secured and documented client inventory.
Maintained a clean, orderly, and stocked unit.
Maintained client records and supply of documents on the unit.
Ensured client rooms and beds are cleaned and turned over upon discharge of each client.
Responded to client crises and emergencies as needed.
Participated as needed in treatment team meetings, case conferences, and required training to ensure continuity and quality of care.
Assisted with quality assurance quarterly reports (i.e., fire drills, safety inspections, building and vehicle reports, etc.).
Met with supervisor(s) on a monthly basis.
Participated in medication supervision and surveillance through observing the community in all areas of the property, supervised urinalysis screening, and documented events that need additional follow-up.
Performed regularly scheduled bed checks on 3rd shift (every half hour).
Served as a role model through positive, appropriate conduct and participation in special agency events.
Medical Assistant
Elite Child Health care and Medical Daycare Center
Hollywood, US
04.2022 - 07.2022
Work under the supervision of the staff.
Provides personal care, rehabilitative, and supportive services as ordered by the physician in the plan of care.
Services include hands-on personal care performance of simple procedures as an extension of therapy or nursing services.
Assistance in ambulance, exercise, Assists in activities of daily living (ADL), personal hygiene, eating and meal preparation, dressing, elimination, exercise, and ambulating.
Maintain a safe environment.
Report to the appropriate supervisor any incident or problems related to her work or to the family.
Communicates to the RN changes in the status of the patient and/or family.
Maintains current and accurate clinical records.
Provides agency clinical progress notes for each patient's clinical record at least weekly.
Unit Clerk
Hillcrest Health Care and Rehabilitation Center
Hollywood, US
08.2021 - 03.2022
Ensured patient records are filled out and accurate.
Facilitated security measures to ensure patients' information is safe and confidential.
Managed discharge documents, patient health history forms, admission and discharge documents, and other paperwork.
Completed receptionist duties, such as sending emails, answering phone calls, ordering supplies, scheduling appointments, and placing medical orders.
Greeted patients and showed them to their rooms.
Assisted colleagues with entering patient data into databases.
Coordinated the network of information passing between healthcare personnel.
Transcribed written medical orders from healthcare staff into a computer system.
Medical Assistant
Borinquen Health Care Medical Centers
Miami, US
09.2020 - 08.2021
Assisted patients by providing information, service, and assistance.
Maintained medical supplies inventory and performed preventive maintenance to keep medical equipment operating.
Verified patient information by interviewing patients, recording medical history, and confirming the purpose of the visit.
Prepared patients for examination by performing preliminary physical tests; managed blood pressure, weight, and temperature; and reported patient history summary.
Secured patients information and maintained patient confidence by completing and safeguarding medical records; completed transmitting physician's orders and questions about surgery.
Verified times with patients and prepared charts and pre-admission consent forms.
Enhanced practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
COVID-19 testing.
Medical Assistant
Dr. Pierre Richard Limousin MD
Miami, US
12.2016 - 04.2020
Routed client phones and routed calls to the appropriate staff member processing insurance forms and prepared financial records.
Completed clinical procedures and gathered patient data for interpretation by physician.
Scheduling appointments worked in collaboration with radiologists, sonographers and other healthcare team members.
Obtained and recorded patient vital signs; escorted patients for examination rooms and documented medical histories.
Assisted physicians by preparing patients for procedures; including but not limited to EKG phlebotomy, glucose testing and pulmonary function tests.
Positioned patients for optimal comfort before procedures.
Acted as liaison between physician and patient, answering questions and delivering test results.
Manager
Safan Chiropractor
Miami, US
09.2012 - 04.2016
Managed client intake (booking and canceling appointments).
Managed medical paperwork and patient charts (lab work, drawing, blood samples, and insurance correspondence).
Arranged outpatient hospital visits and admissions.
Oversaw replenishment of office supplies, billing, and bookkeeping.
Explained medical procedures to patients for examinations.
Operational Manager
South Florida Spine And Rehab Centers
Miami, US
07.2007 - 09.2012
Reviewed financial statements, sales, and activity reports.
Managed staff, prepared work schedules, and assigned work duties.
Established and implemented department policies, goals, objectives, and procedures with board members.
Scheduled patient appointments daily.
Prepared treatment rooms for patient examinations.
Performed general office duties, such as answering telephones, dictations, and completing insurance forms.
Screened patients' health and medical history by questioning, observing, and examining the patients.
Medical Assistant
Borinquen Health Care Center
Miami, US
08.2003 - 12.2006
Assisted lab tests.
Managed patient care by monitoring their reactions to the drugs, and documented their progress.
Collected and prepared laboratory specimens for the pediatric Department.
Ordered and reviewed lab tests, urine, vital signs, and EKG.
Assisted and provided clinical care to domestic violent patients.
Nursing Assistant
Miami Shore Nursing & Rehabilitation
Miami, US
10.2002 - 07.2003
Recorded and reported patients' physical and mental health to medical staff.
Managed care for postoperative patients through discharge.
Monitored patients' daily rehab progress and report.
Education
License in Certified Nursing Assistant -
FTC Training center
Associates Of Science - Nursing
Brown Mackie College
Miami, FL, US
Diploma in Patient Care Technician -
National school of Technology
Miami, FL, US
High School Diploma -
North Miami Beach Senior High School
North Miami Beach, FL, US
Skills
EMR Systems
Maintenance
Specimen collection / processing
Triage
Medical administrative support
Insurance Verification
Hospital experience
Nursing
Time management
Office Management
Medical terminology
Leadership
Patient observation
Customer service
Case Management
Medication administration
Management
Pediatrics
Medical Terminology
Blood sampling
Medical records
Epic
Mobile testing
Documentation review
Patient Care
Experience Administering Injections
Childcare
Supervising Experience
Phlebotomy
Medical Records
Laboratory experience
Office management
Supervising experience
Bookkeeping
EMR systems
Vital signs
Medical Office Experience
Events management
Quality assurance
Critical care experience
Training & development
Critical Care Experience
Sales
Medical scheduling
Databases
Computer networking
EHR systems
Medical Imaging
Medical imaging
Communication skills
Certification
RBT Certification
AED Certification
Certified Home Health Aide
BLS Certification
First Aid Certification
CPR Certification
RN License
Certified Behavioral Health Technician
CNA
LPN
RMA
EMT Certification
NRCMA
Board Certified Autism Technician
Personal Information
Willing To Relocate: Anywhere
Authorized To Work: US for any employer
Timeline
Behavioral Health Technician (BHT)
Delphi Behavioral Health Group
07.2022 - 12.2022
Medical Assistant
Elite Child Health care and Medical Daycare Center