Kethon Davis
96 Oceanic Avenue, Toby Heights, Freetown P.A, Clarendon
Summary
Pursuing opportunities with the aim to grow professionally, while effectively utilizing my versatile skill set to help promote corporate mission and exceed team goals. Making use of interpersonal skills, excellent time management and problem-solving skills managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Senior Camp Counsellor
Camp Wingmann
05.2024 - 08.2024
- Ensured a memorable summer experience for campers by consistently displaying enthusiasm, positivity, and professionalism throughout the season.
- Mentored junior counselors, providing guidance and support to ensure their professional growth.
- Utilized organizational skills to maintain accurate inventory of camp supplies when needed.
- Coordinated meal planning with kitchen staff to accommodate dietary restrictions or allergies among campers and staff members.
Customer Service Representative
Conduent
09.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
IBEX Global
08.2022 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Applied Science - Architecture And Construction Technology
Portmore Community College
233 Waterford P.O, St. Catherine11.2024
High School Diploma -
Denbigh High School
9 Jackson St, May Pen06.2020
Pinnock's Education Centre
20 Storks St, May Pen05.2018
Skills
- Excellent analytical and problem-solving skills
- The ability to take initiative and function independently, balanced with strong team skills and an excellent work ethic
- Technologically Literate
- Proficient in Microsoft Office (Microsoft Word, Excel, and PowerPoint)
Timeline
Senior Camp Counsellor
Camp Wingmann
05.2024 - 08.2024
Customer Service Representative
Conduent
09.2023 - 12.2023
Customer Service Representative
IBEX Global
08.2022 - 12.2022
Associate of Applied Science - Architecture And Construction Technology
Portmore Community College
High School Diploma -
Denbigh High School
Pinnock's Education Centre
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