Kethry Donica
Tulsa,OK
Summary
Conscientious Quality Control Analyst develops procedures to comply with regulations and meet business requirements. Recognized for positive impact on material quality. Experienced in performing wide range of tests on component materials and final products.
Overview
9
9
years of professional experience
Work History
Quality Control Technician
PepsiCo
Tulsa
02.2019 - Current
- Conducted quality inspections on production lines for beverage products.
- Documented findings and reported discrepancies to management teams.
- Collaborated with production staff to resolve quality issues promptly.
- Trained new employees on quality control procedures and safety protocols.
- Implemented corrective actions to minimize product defects in manufacturing.
- Conducted tests on product samples and recorded results.
- Maintained accurate records on product inspection results and reported findings to management team.
- Examined samples of raw materials before use in production.
Customer Service Representative
US Cellular Wireless
Tulsa, Oklahoma
01.2018 - 02.2019
- Assisted customers with account inquiries and service plans.
- Resolved technical issues related to devices and network connectivity.
- Educated customers on product features and promotions.
- Processed customer transactions and billing inquiries efficiently.
Customer Service Manager
Target
Tulsa, OK
12.2016 - 01.2018
- Supervised daily operations of customer service team to ensure quality support.
- Trained staff on effective communication and problem-solving techniques.
- Developed training materials for new hires on customer service protocols.
Education
Stillwater High School
Stillwater, OKSkills
- Quality inspection
- Defect analysis
- Document management
- Product testing
- Inventory management
- Equipment calibration
- Problem solving
Timeline
Quality Control Technician
PepsiCo
02.2019 - Current
Customer Service Representative
US Cellular Wireless
01.2018 - 02.2019
Customer Service Manager
Target
12.2016 - 01.2018
Stillwater High School