Keti Labroski
Westmont,USA
Summary
A highly motivated, results-driven professional with a strong work ethic and a passion for improving business performance. Experienced in both independent and team settings, quickly adapting to new processes to drive company objectives. Demonstrates excellent communication, interpersonal, and organizational skills, alongside a keen aptitude for data entry and time management. Recognized as a reliable team player with a sharp attention to detail and a problem-solving mindset, always striving for precision and efficiency. Proven adaptability with leadership experience, a strong commitment to meeting goals, and a focus on achieving organizational objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Financial Representative/Life Insurance Agent
Primerica
09.2024 - Current
- Engage with clients to assess their insurance needs and provide tailored solutions
- Conducting telemarketing efforts to generate new business opportunities
- Maintaining accurate records of client interactions and sales activities through effective sales administration
- Negotiating terms and conditions of insurance policies with clients
- Assisting clients with benefits administration and claims processes as needed
- Building and maintaining strong relationships with clients through regular follow-ups and exceptional service
- Stay informed about industry trends, regulations, and products to provide knowledgeable advice to clients
- Participating in outside sales activities to expand the client base
- Working with current or new members
- Providing information about financial services and products
- Networking with individuals throughout the community
- Continuously prospecting to secure appointments
- Participating in mentor-lead appointments
DOT Safety & Compliance Coordinator
C1 Transportation INC
01.2022 - 07.2024
- Worked with management in securing all company required insurance
- Managed all tasks related to Insurance (reporting Auto Liability- trucks and drivers, Physical Damage Insurance)
- Prepared and filed2290 a tax form used to calculate and report the excise tax owed on highway motor vehicles
- Responsible for charging and applying all the charges to drivers/owner operations
- Responsible for the fleet motor vehicle licensing & permits
- Responsible for ensuring the operation/oversight of in cab technology, safety programs, monitoring that policies and processes are being maintained, and appropriately responded to
- Performed drivers’ training to ensure compliance with FMCSA rules and regulations
- Responsible for preparing and obtaining all vehicle Registrations
- Processed and resolved reports and issues with inspections ensuring compliance with safety standards
- Managing and resolving violations
- Responsible for processing and paying tickets incurred by truck drivers
- Obtained permits and file quarterly IFTA, NM, KY, OR, and NY
- Maintained DQ Files and processed all DOT related paperwork
- Responsible for entering and maintaining data in the system McLeod
- Ensuring company compliance with all rules & regulations
- Prepared the document file and equipment needed for the truck
- Ensured all drivers adhered to HOS and FMCSA regulations through regular audits, reporting, and corrective actions
- Involved in the recruiting & hiring process of drivers
- Scheduled drug alcohol tests, random selection, and reasonable suspicion tests
- Ensured company’s safety, drug and alcohol police were honored
- Created a positive work environment and culture within the department, provided clear objectives and performance expectations for staff, conducted training, and career development
- Providing all the necessary information and documents for claims
- Other duties as assigned by Management
Accountant
Freightech Inc
02.2021 - 12.2021
- Maintained the factoring company payments, advances, reserves, unapplied payments, and billing system daily
- Generated invoices and accounts statements
- Collected at least $2,000,000
- Performed account reconciliations
- Maintained accounts receivable files and records
- Produced monthly financial management and analysis
- Investigated and resolved any irregularities or inquiries
- Assisted in general financial management and analysis
- Posted daily deposits
- Communicated with clients about payments discrepancies
- Maintained Credit Card Transactions
- Payroll Reports
Billing and Collection Specialist
US Cargo Direct Inc
04.2019 - 02.2021
- Payroll prepared for the drivers
- Performed administrative tasks, such as filing
- Performed data entry along with a knack for numbers
- Processed accounts and incoming payments in compliance with financial policies and procedures
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables data
- Prepared invoices and submitted them to the brokers
- Filed claims and processed unresolved invoices
- Accounts receivable - ensured accuracy and efficiency of operations, processed and monitored incoming payments, and secured revenue by verifying and posting payments
- Monitored and maintained customer accounts to ensure timely payment and resolved outstanding balances
- Verified discrepancies and resolved clients’ billing issues
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Generated financial statements and reports detailing accounts receivable status
- Prepared and analyzed aging reports to track payment status
Retail Associate
The BON-TON Stores INC
06.2018 - 08.2018
- Greeted customers and ascertained what each customer wanted or needed
- Opened and closed cash registers, performing tasks such as counting money, separating charge slips, balancing cash drawers, and making deposits
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watched for and recognized security risks and thefts and knew how to prevent or handle these situations
- Recommended, selected, and helped locate or obtained merchandise based on customer needs and desires
- Ticketed, arranged and displayed merchandise to promote sales
Deputy Manager
Universal Investment Bank
09.2007 - 04.2018
- Analyzed and interpreted transactions, statements, and loan documents
- Maintained a high level of knowledge of our products and services
- Worked in a fast-paced, constantly evolving environment
- Multitasked with various duties and ensure timely delivery of tasks
- Resolved customer complaints or answered customers’ questions regarding policies and procedures
- Handle inbound calls from internal clients, at least one hundred calls every day
- Provided client service support on payment and draw requests
- Processed credit cards
- Collect all necessary documents for Business loan, prepared and doing analysis if the loan can be processed
- Reviewed documents which support underwriting such as organizational documents, title commitments, financial statements, appraisals, and construction draw documentation
- Responsible for the entire end-to-end mortgage loan process
- Processed all loan documentation and ensured compliance with policy, regulatory, and loan terms
- Opened personal, saving and business accounts and reviewed daily account activity reports
- Generated deposit account documentation and maintain knowledge of Treasury Management services
- Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Implemented corporate or departmental policies, procedures, and service standards in conjunction with management
- Discussed job performance problems with employees to identify causes and issues and to work on resolving problems
- Trained employees in job duties or company policies or arrange for training to be provided
- Evaluated employees’ job performance and conformance to regulations and recommended appropriate personnel action
- Interpreted and communicated work procedures and company policies to staff
- Prepared and issued work schedules, deadlines, and duty assignments for office or administrative staff
- Consulted with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules
- Participated in the work of subordinates to facilitate productivity or to overcome difficult aspects of work
Education
Bachelor of Science (B.S.) - banking management
European University
Skopje, North Macedonia06.2007
High School Diploma - economic technician
OSU SV.KLIMENT OHRIDSKI
Ohrid, North Macedonia06.2002
Skills
- Management of Personnel Resources
- Operations Analysis
- Coordination
- Systems Analysis
- Learning Strategies
- High degree of accuracy and attention to detail
- Customer Service Orientation and negotiation skills
- Complex Problem Solving
- Multi-tasking
- Payment Processing
- Banking Regulations
- Financial Reporting
- QuickBooks Expertise
TOOLS&TECHNOLOGY
- Microsoft Word, Excel, PowerPoint
- Quick Book
- Cash Register
- Implementing software
- Maintenance of ATM’s
- Money Gram
Certification
Life Insurance
LANGUAGES
English
Macedonian - Fluent
Serbian - Fluent
Bulgarian - Intermediate
Timeline
Financial Representative/Life Insurance Agent
Primerica
09.2024 - Current
DOT Safety & Compliance Coordinator
C1 Transportation INC
01.2022 - 07.2024
Accountant
Freightech Inc
02.2021 - 12.2021
Billing and Collection Specialist
US Cargo Direct Inc
04.2019 - 02.2021
Retail Associate
The BON-TON Stores INC
06.2018 - 08.2018
Deputy Manager
Universal Investment Bank
09.2007 - 04.2018
Bachelor of Science (B.S.) - banking management
European University
High School Diploma - economic technician
OSU SV.KLIMENT OHRIDSKI
Life Insurance
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