Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Ketia Gilliard

Charlotte,North Carolina

Summary

Driven professional with a proven track record at The Fresh Market, excelling in high-quality baked goods production and customer satisfaction. Skilled in food safety and sanitation, alongside exceptional teamwork and collaboration. Implemented efficient methods at Daddies Daughters Cleaning, boosting team productivity and service quality without exceeding labor cost budgets.

Overview

18
years of professional experience
1
Certification

Work History

The Fresh Market
Charlotte, North Carolina

Assistant baker manager
09.2022 - 11.2023

Job overview

  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

The Fresh Market
Charlotte, North Carolina

Deli Associate
06.2022 - 11.2023

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Burlington Coat Factory Department Store
Charlotte, NC

Receiving associate
02.2021 - 05.2023

Job overview

  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
  • Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
  • Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
  • Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.

Dollar Tree Distribution Center
Charlotte , SC

Cashier
02.2017 - 09.2022

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Daddies Daughters Cleaning

Cleaner Supervisor
02.2017 - 09.2021

Job overview

  • Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
  • Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
  • Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
  • Ensured consistent high-quality service by conducting regular inspections of completed work areas.

Jani-King Janitorial Services
Charleston , SC

Owner/Cleaner
06.2006 - Current

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Interacted well with customers to build connections and nurture relationships.

Education

Burke High School
Charleston, SC

High School Diploma
06.1992

Skills

  • Team Player
  • Customer Service
  • Active listener
  • Food safety and sanitation
  • Food Safety
  • Quality Control
  • Dough handling
  • Bread Making
  • Opening and closing duties
  • Pastry preparation
  • Stock Rotation
  • Temperature Control
  • Teamwork and Collaboration

Certification

Food Handler certificate

Timeline

Assistant baker manager

The Fresh Market
09.2022 - 11.2023

Deli Associate

The Fresh Market
06.2022 - 11.2023

Receiving associate

Burlington Coat Factory Department Store
02.2021 - 05.2023

Cashier

Dollar Tree Distribution Center
02.2017 - 09.2022

Cleaner Supervisor

Daddies Daughters Cleaning
02.2017 - 09.2021

Owner/Cleaner

Jani-King Janitorial Services
06.2006 - Current

Burke High School

High School Diploma

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Ketia Gilliard