KETKI KENI
Charlotte,NC
Summary
Accomplished Project and Operations Management professional with 25+ years of leadership in education and insurance sectors. PMI: Project Management certified, with a proven record of optimizing workflows, managing cross-functional teams, and delivering high-impact projects on time and within budget. Adept at improving efficiency, streamlining operations, and fostering strong stakeholder collaboration, being approachable and ready to help to achieve organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Head of Center / Operations Coordinator
Vidyalankar Classes
10.2009 - 03.2024
- - Oversaw end-to-end operations and project execution for a major educational institution.
- - Led staff onboarding, scheduling, and workflow optimization, resulting in smooth working and less conflicts among staff.
- Distributing work as per the strengths of the team members.
- Removing any obstacles in the working of the team.
- - Managed budgets, financials, and compliance with high accuracy and accountability, resulting in increase in profits.
- - Supervised and coached cross-functional teams to meet key performance targets.
- Arranging guiding and training sessions for new recruits.
- - Streamlined communication between departments and leadership to foster collaboration and timely information, helping to meet the given tasks in time and in the given budget.
- Loved to work with my team members and see organization grow.
Executive Assistant – Operations & Customer Service
LIC of India
10.1995 - 03.2007
- - Supported claims processing, customer servicing, and documentation in a fast-paced insurance environment.
- - Handled customer inquiries efficiently, maintaining exceptional service satisfaction.
- - Managed administrative workflows and departmental coordination with strong attention to detail.
- - Recognized for outstanding organization, multitasking, and communication skills.
Education
Bachelor of Commerce -
University of Mumbai
Mumbai, IndiaSkills
- Project & Operations Management
- Team Leadership
- Budgeting & Financial Oversight
- Stakeholder Communication
- Process Optimization
- Customer Service Excellence
- Resource Allocation
- Performance Reporting
- MS Office & Email
- Problem-Solving
Accomplishments
- Boosted operational efficiency by 20% through improved scheduling, onboarding, and resource management.
- Directed daily operations for an educational center serving 1,000+ students and 20+ staff, ensuring smooth project delivery and stakeholder alignment.
- Developed process improvements that reduced administrative turnaround time and enhanced reporting accuracy.
Certification
PMI: Project Management Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head of Center / Operations Coordinator
Vidyalankar Classes
10.2009 - 03.2024
Executive Assistant – Operations & Customer Service
LIC of India
10.1995 - 03.2007
Bachelor of Commerce -
University of Mumbai