KETLINE GERMAIN
Washington,IN
Summary
Detail-oriented professional with strong bilingual communication in Haitian Creole. Experienced in customer service and cash handling, ensuring compliance with banking regulations and enhancing client experiences.
Overview
3
3
years of professional experience
Work History
Bank Teller
HOME BUILIDING SAVINGS BANK
Washington, IN
03.2025 - 11.2025
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers in account inquiries, providing exceptional service and resolving issues promptly.
- Balanced cash drawer daily, maintaining precision in financial reporting and inventory management.
- Collaborated with team members to improve workflow processes, increasing overall operational efficiency.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Translator
Perdue
Washington, IN
10.2024 - 01.2025
- Translated technical documents and marketing materials to ensure clarity and cultural relevance.
- Collaborated with cross-functional teams to maintain consistency in language across projects.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Translated documents from english to haitian creole .
Patient Access Representative
Good Samaritan
Vincennes, IN
03.2023 - 09.2024
- Facilitated patient registration and appointment scheduling, ensuring accurate collection of demographic information.
- Assisted patients in navigating insurance verification processes, enhancing overall patient experience and satisfaction.
- Managed incoming calls and inquiries, providing timely information to patients regarding services and policies.
- Supported financial counseling efforts by explaining payment options and assisting with financial assistance applications.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
High School Diploma -
AMBROSE BAY HIGH
Delray Beach, FL05-2016
Skills
- Money handling
- Attention to detail
- Cash counting
- FLUENT IN (( HAITIAN CREOLE ))
- Document translation
- Strong vocabulary skills
- Fluent bilingualism
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Languages
HAITIAN CREOLE
Professional Working
Timeline
Bank Teller
HOME BUILIDING SAVINGS BANK
03.2025 - 11.2025
Translator
Perdue
10.2024 - 01.2025
Patient Access Representative
Good Samaritan
03.2023 - 09.2024
High School Diploma -
AMBROSE BAY HIGH