KETLYN ADORNO
Orlando,FL
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.To effectively and efficiently handle operational functions on the dock and the ramp as needed. Ensure various airline customers and internal customers satisfaction by providing accurate and timely information in a professional manner
Overview
17
17
years of professional experience
Work History
Production Control Coordinator(PCC)
LSG Sky Chefs
06.2023 - Current
- Review dispatch sheet to check for any new routings and compare to daily schedule
- Act as liaison between management, dispatch and drivers
- Ensure on-time performance of all flights
- Communicate gate changes/ routings, cancelled flights and relay information to management, dispatch, and drivers
- Coordinate with Ramp personnel to resolve any catering issues as appropriate
- Update and relay information to all levels of management
- Ability to handle multiple calls and radio communication
- Assist with various clerical assignments
- Other responsibilities as assigned by management
Customer Service Coordinator
LSG Sky Chefs
01.2018 - 06.2023
- Obtain all necessary information from dispatch (gates, aircraft number, meal count, etc.)
- Make certain to check for correct packing/provisioning of assigned flights
- Inform all departments of any operational changes or special instructions
- Inform dispatcher if any problem arises (truck is late, shortness of meals, etc.)
- Responsible for performance of daily quality checks for key international flights, both in-house and on the field
- Maintain effective communication and coordination with and between LSG Sky Chefs management and Customer Service personnel and airline ramp and operations personnel
- Stay informed of flight activity, schedule and gate changes and act accordingly
- Ensure timely and safe catering of all flights
- Troubleshoot and resolve issues and elevate to managements as needed
- Oversaw project logistics using industry expertise and independent judgment.
- Keeps management informed of area activities and of any significant problems
- Assumes other related duties as required or assigned
- Ensure on-time delivery and accurate production and/or catering of all flights
- Perform other duties as assigned
Inflight Lead and Packer
LSG Sky Chefs
08.2016 - 01.2018
- Food preparation while maintaining strict calculations and measurements.
- Obtain flight assignments with accuracy.
- Review production sheet and assign.
- Preparing plates with good sanitary conditions.
- Check all packing to make sure is correct
- Lead the team to perform a fast and good operation.
Dental Assistant
Mayra Vera Carolina
01.2010 - 05.2016
- Take initial history of patients and explain the treatments required
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Conduct and develop x-ray images
- Prepare patients for procedure and assist the dentist during procedures
- Guide the patients regarding post procedural hygiene care and follow up
- Sterilized and prepared all equipment needed for procedures
- Greeted patients, added their information to the database and prepared them for X-ray
- Handled front desk tasks and scheduled appointments
Dental Assistant
Dr. Carlos Garcia Carolina
01.2007 - 12.2010
- Assist dentists with all dental procedures
- Take, develop and mount radiographs
- Guide patients through the facilitys process before and after treatment
- Prepare patient for examination and treatments processes
- Maintain and set up dental equipment and instruments
- Provide post operative instructions to patients
- Record treatment information
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Education
Dental Technician -
ICPR Junior College
San Juan, PRDental Assistant -
Ramirez College
San Juan, PRCertificate of DA -
Massasoit Community College
Brockton, MASkills
- Leadership
- Attention to detail
- Project Management
- Bilingual
- Organized
- Self-Starter
- Conflict Resolution Techniques
- Time Management
- Customer Service Excellence
- Policy Enforcement
- Service Quality
- Performing Routine Maintenance
- Cause and Effect Analysis
- Team Collaboration
- Optimizing Production Output
- Dedication to Product Quality
- Operational Efficiency
- Logistics
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Production Control Coordinator(PCC)
LSG Sky Chefs
06.2023 - Current
Customer Service Coordinator
LSG Sky Chefs
01.2018 - 06.2023
Inflight Lead and Packer
LSG Sky Chefs
08.2016 - 01.2018
Dental Assistant
Mayra Vera Carolina
01.2010 - 05.2016
Dental Assistant
Dr. Carlos Garcia Carolina
01.2007 - 12.2010
Dental Technician -
ICPR Junior College
Dental Assistant -
Ramirez College
Certificate of DA -
Massasoit Community College
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