Ketshanee Orphe
Attleboro,MA
Summary
Customer service professional with over 4 years of experience delivering exceptional support and resolving complex issues. Adept at managing customer inquiries, ensuring swift resolutions, and fostering positive experiences. Known for multitasking efficiently in high-pressure environments while maintaining professionalism and organization. Seeking a dynamic role to leverage my expertise in customer and patient relations to contribute to team success and enhance service delivery.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
The RMR Group
02.2024 - 02.2025
- Inspected all models and market-ready units before showings to ensure a high-quality appearance.
- Assisted the Property Manager in preparing daily and weekly reports, managing resident communications, coordinating move-ins/outs, maintaining office inventory, and conducting market surveys.
- Directed lease renewals, implementing rent increases of 3-5% based on market conditions.
- Designed and executed resident activities to foster engagement, strengthen community ties, and elevate overall satisfaction.
- Managed Yardi, Outlook, Funnel, and other resident-facing systems to streamline interactions and improve efficiency.
Leasing Consultant
Cortland
04.2022 - 05.2023
- Negotiated with prospective tenants, effectively conveying property value and highlighting apartment features during in-depth tours.
- Executed high-volume inquiries, providing precise details on unit availability, pricing, and leasing options while driving lead conversions.
- Cultivated an outstanding customer service environment by promptly addressing client concerns, expertly showcasing units, and swiftly resolving issues to ensure a positive leasing experience.
Front Desk Medical Receptionist
FYZICAL
02.2021 - 03.2022
- Orchestrated patient scheduling, multi-line phone systems, and appointment coordination to ensure seamless communication between patients and physicians.
- Secured and tracked new patient data, referrals, insurance information, and payments, maintaining accurate and up-to-date records.
- Served as a liaison between patients and physicians, addressing inquiries, sending reports, and facilitating effective communication.
- Coordinated patient evaluations, re-evaluations, reminders, and cancellations, optimizing clinic workflow and patient satisfaction.
- Verified insurance coverage, processed copayments, and submitted benefits paperwork, ensuring timely billing and visit tracking.
- Spearheaded incoming and outgoing mail operations, ensuring efficient distribution, while collaborating with office managers and clinicians on scheduling matters.
Customer Service Representative
City Furniture
05.2020 - 01.2021
- Delivered expert customer support by advising on product selection, processing orders, managing billing, handling returns, and troubleshooting technical issues to ensure a seamless experience.
- Resolved customer inquiries via phone and email, offering seamless assistance with product and service transactions.
- Identified customer needs through effective communication, ensuring accurate data entry into systems while troubleshooting and resolving product-related concerns.
Retail Sales Associate
Office Depot OfficeMax
11.2018 - 04.2020
- Directed cash handling operations, processing transactions, issuing receipts, and managing payments while upholding a strong commitment to delivering exceptional customer service.
- Oversaw the sales floor, proactively identifying customer needs, assisting with inquiries, and ensuring merchandise was continuously replenished to maximize sales potential.
- Streamlined merchandise returns and exchanges, expertly facilitating refunds, trades, and store credit to ensure a flawless, customer-centric experience.
Education
High School Diploma -
John I. Leonard High School
Greenacres, FLSkills
- Operations Leadership
- Exceptional Customer Service
- Verbal and Oral Communication
- Medical Office Administration
- Insurance Verification and Authorization
- Medical Appointment Coordination
- Data Management
- Scheduling and Calendar Management
- Event Creation and Execution
- Microsoft Office Suite Proficiency
Languages
English
Haitian Creole
Timeline
Leasing Consultant
The RMR Group
02.2024 - 02.2025
Leasing Consultant
Cortland
04.2022 - 05.2023
Front Desk Medical Receptionist
FYZICAL
02.2021 - 03.2022
Customer Service Representative
City Furniture
05.2020 - 01.2021
Retail Sales Associate
Office Depot OfficeMax
11.2018 - 04.2020
High School Diploma -
John I. Leonard High School
Similar Profiles
Kyle ManringKyle Manring
Building Engineer at The RMR GroupBuilding Engineer at The RMR Group
Taylor AlexanderTaylor Alexander
Data Analyst at The RMR GroupData Analyst at The RMR Group
Ryan MazzottaRyan Mazzotta
Finance and Accounting Intern at The RMR GroupFinance and Accounting Intern at The RMR Group