Ketshia Ndala
Orem
Summary
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
8
8
years of professional experience
Work History
Housekeeper
JMPlus Service LLC
02.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Dining Room Server
Dinning Center Utah Valley University
01.2022 - 08.2022
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Took orders and delivered food items to residents in main dining room.
Housekeeper
K-Plus Service
01.2019 - 11.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Cashier
GGMart
01.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Housekeeper
Grand Hotel
02.2017 - 07.2017
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment
- Cleaned and restocked restroom areas with towels and toiletries
- Demonstrated ability to clean and organize multiple rooms efficiently and effectively
- Proficiently managed time to complete assigned tasks within allocated deadlines
- Adaptable to new work environments and quickly learned new processes and procedures
Education
Bachelor of Science - Nursing
College Saint Paul
Kinshasa10-2029
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Kitchen communication
- Customer service focus
- Food service skills
- Safe food handling
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Housekeeper
JMPlus Service LLC
02.2023 - Current
Dining Room Server
Dinning Center Utah Valley University
01.2022 - 08.2022
Housekeeper
K-Plus Service
01.2019 - 11.2020
Cashier
GGMart
01.2018 - 09.2019
Housekeeper
Grand Hotel
02.2017 - 07.2017
Bachelor of Science - Nursing
College Saint Paul
Similar Profiles
Wanda WebbWanda Webb
Notary Signing Agent at At Your Service Notary Service LLCNotary Signing Agent at At Your Service Notary Service LLC
Katy LedetKaty Ledet
Office Manager/Company Controller at Industrial Diesel Service,LLC Gengatorz Of LA, LLCOffice Manager/Company Controller at Industrial Diesel Service,LLC Gengatorz Of LA, LLC
Tammy CreekmoreTammy Creekmore
Office Assistant at RC Drilling LLC /RC Dozer Service LLCOffice Assistant at RC Drilling LLC /RC Dozer Service LLC
Parker ChristensenParker Christensen
Assistant to the Superintendent at Timberidge Custom HomesAssistant to the Superintendent at Timberidge Custom Homes
Gabriel EspinozaGabriel Espinoza
Business Development Assistant at Ryze Renal CareBusiness Development Assistant at Ryze Renal Care