Summary
Overview
Work History
Education
Skills
Timeline
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Heather Solano

League City,TX

Summary

Adept at conflict resolution and customer relations, I enhanced loyalty and repeat business at CiCis Pizza through empathetic complaint handling and efficient problem-solving. My critical thinking and active listening skills supported a positive environment across roles, significantly boosting customer satisfaction and team efficiency without specifying numerical percentages. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.


Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

HEB Store
03.2022 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Private Nanny

Self-employeed
03.2022 - 10.2022
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Waitress

Cracker Barrel Restaurant
02.2021 - 03.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Waitress

Kelly's Country Cooking
05.2020 - 01.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Customer Service Representative

CiCis Pizza
04.2019 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Optimized dishwashing efficiency by pre-soaking heavily soiled items, reducing cleaning time per item.
  • Managed cash register transactions with accuracy, ensuring all sales were recorded correctly and efficiently.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
04.2023

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Customer Relations

Conflict Resolution

Money handling abilities

Complaint resolution

Client Relations

Paperwork Processing

Team Development

Timeline

Customer Service Representative

HEB Store
03.2022 - 10.2023

Private Nanny

Self-employeed
03.2022 - 10.2022

Waitress

Cracker Barrel Restaurant
02.2021 - 03.2022

Waitress

Kelly's Country Cooking
05.2020 - 01.2021

Customer Service Representative

CiCis Pizza
04.2019 - 04.2020

High School Diploma -

Penn Foster Career School

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Heather Solano