Ketti Horton
Columbia,MO
Summary
My volunteer work provides experience helping a non-profit organization with daily tasks and needs. Not only am I friendly and helpful when assisting employees and animals in need of care, but I've learned many invaluable quick care skills, nutrition knowledge, and an ability to be detail oriented while multitasking. I am driven by cause to work diligently to accomplish measurable impact within wildlife rehabilitation.
Working in the service industry has provided me with indispensable people skills. Working with a high volume of customers and ensuring the satisfaction of up to 30 guests at one time has fostered a unique ability for creative problem solving to ensure that all customers are satisfied in a timely manor. I work to suit others needs and have learned the skillset to turn an unsatisfied customer into a happy one. My communication skills have been sharpened to a T as I am constantly speaking with guests and transferring messages to colleagues, upper level management, and back of house staff.
Overview
3
3
years of professional experience
Work History
Volunteer
Jenny's Wildlife Wonderland
3800 S Coats Ln Columbia, MO 65203
05.2024 - Current
- Maintaining health and wellness information across multiple species such as raccoons, groundhogs, opossums, kittens, chickens, goats, and squirrels.
- Using knowledge each species nutrition to determine what animals need to be bottle fed or has moved to solids, as well as remembering how many CCs each animal needs across multiple types of formula.
- Cleaning out cages with efficiency to ensure safety and comfort of animals inside.
- Multitasking skills used to make sure that every animal is being fed and cared for swiftly.
- Laundry and dishes done in a safe manor to ensure that everything is clean and fully sanitized before being used again.
- Learning quick care and triage skills when an animal comes in with injury or illness.
Server
Addison's South
4005 Frontgate Dr Columbia, MO 5203
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Hostess
Addison's South
4005 Frontgate Dr Columbia, MO 65203
03.2021 - 05.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
Education
Bachelor of Science - Animal Sciences
University of Missouri - Columbia
Columbia, MO12.2026
Skills
- Teamwork and Collaboration
- Adaptability and Dependability
- MS Office
- Multitasking
- Creative Problem Solving
- Social Media Skills
Timeline
Volunteer
Jenny's Wildlife Wonderland
05.2024 - Current
Server
Addison's South
05.2022 - Current
Hostess
Addison's South
03.2021 - 05.2022
Bachelor of Science - Animal Sciences
University of Missouri - Columbia