Kettia Beauvois
Fort Lauderdale
Summary
Skilled food preparation team member experienced in readying cold foods, sides and beverages. Reliable in keeping surfaces clean and sanitized for infection control. Always ready to help team members and customers.
Overview
9
9
years of professional experience
Work History
Cook's Assistant
Pavillon restaurant & bar
University
06.2019 - 08.2020
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared workstations with ingredients and tools to increase efficiency.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Customer Service Manager
Restaurant
Delmar
01.2012 - 01.2019
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed and implemented strategies for providing excellent customer service experience.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Education
Touze Health Institute
Miramar, Fl 04.2022 - 02.2022
Skills
- Food safety
- Kitchen equipment operation
- Food preparation techniques
- Cooking methods
Timeline
Touze Health Institute
04.2022 - 02.2022
Cook's Assistant
Pavillon restaurant & bar
06.2019 - 08.2020
Customer Service Manager
Restaurant
01.2012 - 01.2019
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