Kettia Rivette
Lehigh Acres,FL
Summary
Reliable Babysitter with hands-on experience monitoring meal preparation, entertainment activities and homework . Personable, caring and commended for building routines while handling emotional and social needs.
Overview
8
8
years of professional experience
Work History
Babysitter
Self-employeed
Lehigh Acres, FL
11.2023 - Current
- Engaging in age-appropriate activities like reading stories or playing games.
- Helping older children with homework assignments as directed by parents.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Organizing playdates with other children and providing supervision during outdoor activities.
- Remaining alert at all times while caring for multiple children simultaneously.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Maintaining a positive attitude while being patient and understanding with the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Balanced schedules to promote optimal rest, play and educational periods.
- Read stories and played alphabet games to promote early literacy.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Helped complete homework, school projects and chores.
- Provided direct-care services for children of varying ages.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
Cleaning
Simplice enterprise
, Dominica
02.2020 - 07.2023
- Restocked cleaning supplies when necessary.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning upholstery.
- Cleaning up after each event is finished.
- Cleaned coils using specialized cleaning solutions.
- Performed basic cleaning and upkeep duties.
- Completed tasks for cleaning staff.
- Operated mechanized cleaning equipment.
- Cleaning windows, doors, walls and ceilings using appropriate cleaning materials.
- Performed laundry, cleaning and grocery shopping duties.
- Cleaning interior windows with glass cleaner.
- Maintained and organized cleaning supplies stock.
- Organizing and scheduling cleaning appointments with clients.
- Performed routine maintenance and cleaning on machinery.
- Responded to emergency cleaning requests promptly.
- Maintained cleaning equipment in good working condition.
- Perform general cleaning duties as assigned by supervisor.
- Performed cooking, cleaning, and washing linens.
- Using appropriate cleaning products for different surfaces.
Customer Service
Manutech
, Haiti
05.2016 - 06.2020
- Performed regular follow-up calls to check on customer satisfaction levels.
- Recorded all customer interactions into the database system accurately and completely.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Responded quickly to customer inquiries, needs and problems.
- Provided customer service assistance when necessary.
- Assisted customers and provided excellent customer service.
- Developed processes for improving customer service efficiency.
- Handled escalated customer service matters professionally.
- Provided customer service assistance when needed.
- Developed and implemented customer service standards to ensure quality customer service.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Provided customer service assistance when required.
- Upheld customer service standards throughout each shift.
- Provided excellent customer service to library patrons.
Education
High School Diploma -
Juvens
Haiti07-2005
Skills
- Customer service abilities
- Customer Service
- Customer Service and Engagement
- Data Entry
- Call Center Customer Service
- Complex Multi-taskingActivity Planning
- Strong Work Ethic
- Positive and professional
- Reliability
- Child Safety Procedures
- Conflict Resolution
- Exercise and outdoor activities
- Telephone Answering
- Professional interaction
- Documentation skills
Languages
French
Professional
Spanish
Limited
English
Elementary
Timeline
Babysitter
Self-employeed
11.2023 - Current
Cleaning
Simplice enterprise
02.2020 - 07.2023
Customer Service
Manutech
05.2016 - 06.2020
High School Diploma -
Juvens
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