Kettisha Coleman
Jackson,MS
Summary
Quality-focused Data Entry Clerk offering 2 years of experience in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team-player with outstanding communication skills and flexibility in working with others.
Accurate Data Entry Clerk with 2 years of experience in database management. Strong organizational, technical and analytical skills. Maintains superior data accuracy while using independent judgment.
Accomplished culinary professional prepared to bring extensive experience and results-driven approach to new role. History of optimizing operations and elevating customer service in fast-paced deli environments. Strong focus on team collaboration and achieving results while adapting to changing needs and maintaining high standards.
Overview
25
25
years of professional experience
Work History
Intake Specialist/Data Entry Clerk
Hinds Community College
11.2018 - Current
- Identified and corrected data entry errors to prevent duplication across systems.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Verified and logged deadlines in response to daily inquiries and requests.
- Updated departmental standard operating procedures and database to accurately reflect current practices.
- Reviewed source documents to locate required data for entry.
- Identified, corrected and reported data entry errors.
- Communicated with coworkers regarding deadlines and project milestones.
- Compiled data from source documents prior to data entry.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Baker/Cook
McClain Restaurants
06.2018 - 12.2018
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Cook/Shift Leader
Beau Ridge
04.2017 - 06.2018
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Kept kitchen, cooking utensils and storeroom clean at all times.
- Sanitized all counters and utensils used for preparation of raw meat, poultry, fish and eggs.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
Assisstant Deli Manager/Cook Supervisor
Cash Saver Grocery Store
05.2015 - 04.2018
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
Deli Manager
Sunflower Food Store
08.2008 - 04.2017
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Completed 8 hour inventories of food and material stocks.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Managed team of 7 employees in high-volume deli doing more than $5000 in business each week.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Oversaw food preparation, production and presentation according to quality standards.
- Planned and managed menus for weekly offerings and special events.
Juvenile Correctional Officer
Oakley Training School
01.2000 - 07.2008
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Assisted in the coordination of facility-wide events and activities that encouraged positive engagement among residents.
- Collaborated with multidisciplinary teams for comprehensive case management and offender assessment.
- Facilitated group sessions focused on life skills development, promoting personal growth among offenders.
- Improved facility safety by conducting thorough and consistent security checks.
- Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
- Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
Education
Associate of Science - Pre-Nursing
Hinds Community College
05.1997
BBA - Business
Colorado Technical University Online
Colorado Springs, CO05.2022
Skills
- Meticulous attention to detail
- Filing and data archiving
- Data transcription
- Verifying data accuracy
- Collecting information
- Advanced clerical knowledge
- Data entry
- Intake assessment
- Follow-up skills
- Team player
- Customer service
- Food safety and sanitation
- Time management
- Bread making
- Cake decorating
- Employee supervision
- Team leadership
- Kitchen organization
- Cooking techniques
- Cleanliness standards
Education and Training
true,other,other
Experience
I have been cooking since I was 9 years old. I have worked for Sunflower 3 times, first two times as cooks and the last time as a deli clerk then in a year I was Deli manager. I was told I had to learn how to decorate a cakes, and cupcakes, so I taught myself. I did quite of bit of baking but it was with pre-made bread, but once I began working at McClain I had to bake bread from scratch. I also had to make or come up different desserts to prepare for the elderly when I worked at Beau Ridge. I have always loved to cook, just needed a break from it after 20 years.
Timeline
Intake Specialist/Data Entry Clerk
Hinds Community College
11.2018 - Current
Baker/Cook
McClain Restaurants
06.2018 - 12.2018
Cook/Shift Leader
Beau Ridge
04.2017 - 06.2018
Assisstant Deli Manager/Cook Supervisor
Cash Saver Grocery Store
05.2015 - 04.2018
Deli Manager
Sunflower Food Store
08.2008 - 04.2017
Juvenile Correctional Officer
Oakley Training School
01.2000 - 07.2008
BBA - Business
Colorado Technical University Online
Associate of Science - Pre-Nursing
Hinds Community College
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