Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Kettly Mitchell

Sanford,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in customer services industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Advent Health
09.2024 - Current
  • Managed check-in and check-out procedures for guests and patient.
  • Greeted guests and patients upon arrival by providing warm welcome.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Facilitated and coordinated transportation services for patients and guests.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Created welcoming and comfortable environment for guests.

Account Specialist II

JP Morgan Chase Credit Card Services
01.2024 - 09.2024
  • Stayed current on company offerings and industry trends.
  • Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases..
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Fielded 80-130 incoming customer calls to deliver high-quality solutions.
  • Adhered to standards of quality and service as well as all compliance requirements

Office Manager

RE/MAX
06.2022 - 01.2024
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines..
  • Managed compliance to keep organization operating within legal and regulatory guidelines
  • Established team priorities, maintained schedules and monitored performance

Assistant To Broker

Assured Home Sales
03.2015 - 06.2022
  • Counseled customers on market current status for residential and land markets
  • Generated lists of properties comparable with buyers’ needs and financial resources
  • Consulted with escrow companies and lenders to validate completion of terms and conditions of purchase agreement by closing date
  • Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price
  • Advised sellers on making homes more appealing to buyers in competitive marketplace
  • Developed and presented purchase offers to sellers for consideration
  • Promoted active listings through social media marketing, open houses and newsletters

Education

Computer Office Technician

HOLLYWOOD INSTITUTE OF BUSINESS
HOLLYWOOD, FL
05.2000

Skills

  • Inbound and outbound calling
  • MS Office proficient
  • Effective team player
  • Dependable and reliable
  • Excellent multi-tasking ability
  • Organizational skills
  • Office management
  • Administrative support
  • Clerical support

Additional Information

Licensed Real Estate Agent


Certification

  • Information Security
  • Google IT Support
  • Tech Support Fundamentals


Timeline

Guest Service Representative

Advent Health
09.2024 - Current

Account Specialist II

JP Morgan Chase Credit Card Services
01.2024 - 09.2024

Office Manager

RE/MAX
06.2022 - 01.2024

Assistant To Broker

Assured Home Sales
03.2015 - 06.2022

Computer Office Technician

HOLLYWOOD INSTITUTE OF BUSINESS

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Kettly Mitchell