Kettura Mathurin
Carteret,Nj
Summary
Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
General Manager
ROBINSON PROPERTY MANAGEMENT GROUP
01.2020 - Current
- Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
- Advertising vacant properties and hiring a leasing agent to find tenants as needed
- Inspecting properties and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
CUSTOMER SERVICE REP
AMAZON
01.2016 - 04.2019
- I'm an experienced customer service representative with an excellent track record of resolving complex issues quickly and winning customer loyalty
- KETTURA
- MATHURIN
- ACCOMPLISHMENTS - Attained perfect customer service ratings for 5 years in a row - Awarded Best Employee of the Year based on customer service, duration of calls, and accuracy, Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems - Managed technical issues and concerns - Handled upset customers and challenging technical situations - Delivered outstanding customer service
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor Of Applied Arts And Science - Biochemistry
RUTGERS UNIVERSITY
03.2021
ASSOCIATE - SCIENCE
ESSEX COUNTY COLLEGE
06.2019
Skills
- CORE
- QUALIFICATIONS
- Conflict Resolution
- Excellent Communication Skills
- Troubleshooting
- Service and Support
- Strong Work Ethic
- Great Attention to Detail
- Problem Anticipation and Resolution
- Performance Monitoring and Evaluation
- Supplier Monitoring
- Records Organization and Management
- Client Account Management
- Data Consolidation
- Maximizing Profitability
- Performance Improvement
- Government Rules and Regulations
- Profit and Loss Control
- Word Processing
- Microsoft PowerPoint
- Malfunction Troubleshooting
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
ROBINSON PROPERTY MANAGEMENT GROUP
01.2020 - Current
CUSTOMER SERVICE REP
AMAZON
01.2016 - 04.2019
Bachelor Of Applied Arts And Science - Biochemistry
RUTGERS UNIVERSITY
ASSOCIATE - SCIENCE
ESSEX COUNTY COLLEGE
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