Kettya Mathieu
Coral Springs,FLORIDA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
17
17
years of professional experience
Work History
Health Care Coordinator
Davie Modern Dentistry
Davie, FL
12.2024 - Current
- Assisted with the coordination of inpatient and outpatient medical services.
- Provided support to physicians by scheduling appointments and organizing referrals.
- Managed billing procedures for health services rendered by providers within the facility.
- Maintained accurate patient records, including medical histories, test results, treatments and progress notes.
Customer Service Representative
Health Plans Incorporated
Westborough, MA
07.2024 - 12.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Office Manager
Pediatrics and General Medicine
Fort Lauderdale, FLORIDA
03.2022 - 07.2024
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Administered payroll and maintained proper documentation of employee personnel.
Assistant Manager
Manor Plaza Pediatric Center
Fort Lauderdale, FLORIDA
01.2008 - 03.2022
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Associate of Arts -
Palm Beach College
Palm Beach, FL07-2009
Skills
- Call Management
- Data entry
- Customer service
- Office administration
- Health services coordination
- Epic systems
- Patient relations
- Medical coding
- Customer consulting
- Microsoft Excel
- Problem-solving abilities
- Patient scheduling
Timeline
Health Care Coordinator
Davie Modern Dentistry
12.2024 - Current
Customer Service Representative
Health Plans Incorporated
07.2024 - 12.2024
Office Manager
Pediatrics and General Medicine
03.2022 - 07.2024
Assistant Manager
Manor Plaza Pediatric Center
01.2008 - 03.2022
Associate of Arts -
Palm Beach College
Similar Profiles
Halie StinnettHalie Stinnett
RDA at Maryville Modern DentistryRDA at Maryville Modern Dentistry
Tamica CuttsTamica Cutts
Dental Assistant at North Powers Modern Dentistry And OrthodonticsDental Assistant at North Powers Modern Dentistry And Orthodontics
Reigin KoleyReigin Koley
Patient Care Coordinator at Modern DentistryPatient Care Coordinator at Modern Dentistry