Ketura Farrington
Deerfield Beach,FL
Summary
Proven achiever with a track record of enhancing customer satisfaction at Food For The Poor through excellent communication and reliable project management. Skilled in multitasking and time management, consistently met sales quotas at Total E Medical by leveraging research experience and active listening to understand customer needs. Demonstrates strong teamwork and collaboration, exceeding performance metrics in student account management at Kaplan University.
Overview
14
14
years of professional experience
Work History
Assignment Coordinator
Food For The Poor
06.2017 - 06.2024
- Maintained detailed records of all assignments and their progress for easy retrieval and reference during planning meetings or client conversations.
- Established strong relationships with clients by consistently delivering high-quality work on time and within scope.
- Enhanced communication with clients through regular updates on project status, resulting in increased customer satisfaction.
Student Accounts Representative
Kaplan University
09.2016 - 12.2016
- Enhanced student account management by streamlining processes and implementing efficient tracking systems.
- Managed sensitive data with utmost confidentiality, adhering strictly to FERPA guidelines when handling student account information.
- Exceeded departmental goals for timely account resolution by prioritizing tasks and maintaining focus on high-impact activities.
- Consistently met or exceeded performance metrics related to resolution times, collection efforts, and customer satisfaction.
- Responded to customer inquiries and provided detailed account information.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Medical Equipment Sales Representatives
Total E Medical
09.2010 - 04.2016
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Implemented CRM tools to track customer interactions and sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Diploma -
Deerfield Beach High
Deerfield Beach, FLDiploma - Diploma
Penn Foster
Online07.2016
Skills
- Deadline-oriented
- Teamwork and Collaboration
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Active Listening
- Research experience
Timeline
Assignment Coordinator
Food For The Poor
06.2017 - 06.2024
Student Accounts Representative
Kaplan University
09.2016 - 12.2016
Medical Equipment Sales Representatives
Total E Medical
09.2010 - 04.2016
Diploma -
Deerfield Beach High
Diploma - Diploma
Penn Foster
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