Ketura McQueen
Brooklyn,NY
Summary
Dedicated professional with transferable skills able to deliver quality results. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals. Motivated Service Worker with exceptional social skills.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
01.2022 - 04.2024
- Promoted customer connection through greeting all customers ensuring their needs are met
- Drove store sales revenue by 30%, by promoting add-ons such as extra shots, and/or syrups
- Worked efficiently with team members to complete orders in a timely manner.
Hostess
Ruth's Chris Steakhouse
02.2023 - 07.2023
- Managed reservations and seating in a high-volume environment
- Ensured guest satisfaction through prompt and courteous service
- Coordinated effectively with the kitchen and dining staff to optimize dining experience.
Cook/Cashier
Good Vibes Caribbean Grill
01.2021 - 01.2022
- Operated cash registers, processed payments, and handled cash, with zero discrepancies or errors
- Proven ability to manage customer complaints and resolve issues effectively, resulting in a 90% satisfaction rate
- Attended to the detail and presentation of each order, effectively focusing on customer retention.
Shopper/Picker
Amazon
01.2020 - 01.2021
- Resolved order fulfillment issues in close collaboration with customers and team members
- Attention to detail in addressing and logging pricing errors, reporting variances to supervisor
- Cleaned and organized aisles, workstations, and floors to promote operational productivity.
Data Input Specialist
BGLH Marketplace
01.2019 - 01.2020
- Identified and corrected data entry on packages ready for shipment, preventing duplication across systems
- Transcribed source data into the required electronic format, mainly Microsoft Excel
- Reviewed data for deficiencies or errors, correcting any incompatibilities and checking output
- Corresponded with customers in resolving matters regarding their satisfaction via email and phone.
Education
High School Diploma -
Repertory Company
01.2019
Skills
- Detail Oriented
- Proactive
- Technical
- Troubleshooting
- Multitasking- Microsoft 360
- Friendly and outgoing
- Opening and closing duties
Timeline
Hostess
Ruth's Chris Steakhouse
02.2023 - 07.2023
Barista
Starbucks
01.2022 - 04.2024
Cook/Cashier
Good Vibes Caribbean Grill
01.2021 - 01.2022
Shopper/Picker
Amazon
01.2020 - 01.2021
Data Input Specialist
BGLH Marketplace
01.2019 - 01.2020
High School Diploma -
Repertory Company
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