Keturah Ferrell
Philadelphia,PA
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Specialty Sales Assistant Store Manager
Lowes Home Improvement
Willow Grove, PA
05.2014 - Current
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance
- Oversee daily operations, managing staff, ensuring compliance and providing exceptional customer service
- Coach Sales Specialist to effectively drive specialty sales and ensure the desired customer experience is delivered
- Manage sales activities and responsible for attaining sales targets.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Trained, coached, and mentored sales team to ensure success in their roles.
- Tracked monthly sales to generate reports for business development planning.
- Monitored sales activities to ensure that customers receive satisfactory service.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Department Supervisor
Home Depot
Queens, NY
01.2007 - 05.2011
- Trained employees on new processes or procedures as needed.
- Ensured compliance with all safety regulations across the department.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Monitored department operations to ensure productivity standards were met.
Education
Some College (No Degree) - Paralegal Studies
Inteboro Institute
Queens, NY06-2004
High School Diploma -
Queens Vocational Technical High School
Queens, NY06-2002
Skills
- Customer Relations
- Mentoring and Coaching
- Sales Strategies
- Problem-Solving
- Performance Evaluations
- Order Management
- Pipeline Management
- Sales Reporting
- Lead Generation
- Performance Management
- Sales Planning
- KPI Tracking
Key Qualifications
- Leadership
- Communication
- Conflict Resolution
- Active Listening
- Marketing
- Sales
References
Available upon request.
Timeline
Specialty Sales Assistant Store Manager
Lowes Home Improvement
05.2014 - Current
Department Supervisor
Home Depot
01.2007 - 05.2011
Some College (No Degree) - Paralegal Studies
Inteboro Institute
High School Diploma -
Queens Vocational Technical High School
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