Keturah Jones
Alsip,IL
Overview
6
6
years of professional experience
Work History
CDCI (Communicable Disease Control Investigator)
Chicago Public Health Department
Chicago, IL
10.2022 - Current
- Establish an on-going relationship with assigned shelters to share new City guidance, identify COVID-19 cases, provide testing, etc.
- Provides information and educates individuals regarding the transmission of COVID-19.
- Monitor shelters of positive COVID-19 cases/Outbreaks. Keep track of number of residents, staff, and beds for assigned shelters
- Report COVID-19 cases in REDCAP and INEDSS and Works to ensure patient confidentiality is maintained throughout case investigations.
- Attends trainings for continuous improvement in job related programs
- Handle any questions/concerns of the homeless shelters.
- Contact tracing for positive COVID-19 cases
- Conducts follow-up activities throughout the city of Chicago as needed
Date Entry Clerk
Lufthansa Cargo Airlines
05.2020 - 10.2022
- Entered data into appropriate fields, databases, records and files.
- Corrected and modified inaccurate files and records.
- Updated databases or records with new information.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Process truck drivers to pick up & drop off loads for flights
Public Health Science Intern
CDC
01.2020 - 05.2020
- Undergo training and research in biostatistics.
- Monitor and report Covid-19 incidents infectious diseases to local and state health agencies.
- Prepared variety of different written communications, reports and documents.
Receptionist
Central State University Health Department
10.2019 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
- Maintained confidentiality of information regarding clients and company
Customer Service Representative
Teleperformance USA
03.2017 - 09.2019
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Provided primary customer support to internal and external customers in fast paced environment.
- Felled customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Team lead over 6 or more associates/employees.
Education
Bachelor Of Science - Biology
Central State University
Wilberforce, OH03.2020
High School Diploma - Early Childhood Education
Simeon Career Academy
Chicago, IL2015
Skills
- Basic math skill
- REDCap
- INEDSS
- Customer assistance
- Excel (spread sheets)
- Powerpoint presentation
Timeline
CDCI (Communicable Disease Control Investigator)
Chicago Public Health Department
10.2022 - Current
Date Entry Clerk
Lufthansa Cargo Airlines
05.2020 - 10.2022
Public Health Science Intern
CDC
01.2020 - 05.2020
Receptionist
Central State University Health Department
10.2019 - 01.2020
Customer Service Representative
Teleperformance USA
03.2017 - 09.2019
Bachelor Of Science - Biology
Central State University
High School Diploma - Early Childhood Education
Simeon Career Academy