Keturah Little
Midway,United States
Summary
Hospitality Management and over 5 years of diverse event planning experience in the corporate and nonprofit sectors. Successfully coordinating and executing a wide range of events from intimate gatherings to large scale conferences. Skilled in client relations, vendor management, budgeting, and logistics. Strong communication, organization, and problem solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operation Manager
Lion Lawn Care & Seed Initiative
09.2021 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensures accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborate with clients to understand their events requirements and objectives for that specific events.
- Develop event timelines budgets, and checklists.
- Secure and coordinate events venues, vendors and services.
- Manage event logistics, including transportation, accommodations.
- Recruit, train, and supervise event staff and volunteers.
- Oversee events setup, execution, and breakdown.
- Handle any issues or emergencies that arise during events.
- Conduct post-event evaluation and gather feedback from clients and attendees.
- Stay up to date on event industry trends and best practices.
Assistant Restaurant Manager
Dugans
02.2016 - 06.2018
- Assisted in daily operation of a busy restaurant, ensuring a smooth and efficient service.
- Greeted and seated customers, managed reservation, and handled phone inquiries with professionalism.
- Supported waitstaff by delivering food and beverages to tables, refilling drinks, and attending to customer needs.
- Maintained cleanliness and organization of dining areas and restrooms.
- Collaborated with kitchen staff to coordinate orders and ensure timely delivery of food.
- Handled cash and card transactions, processed payment, and provided accurate change.
- Address customer concerns and resolved complaints to ensure a positive dining experience.
- Assisted in inventory management restocking supplies and performing opening and closing procedures.
Retail Sales Associate
Various Stores
01.2014 - 04.2016
- Delivered exceptional customer service by assisting customers with product selection, inquires, and purchases.
- Mentor other new employees that join our organization.
- Trained new employees on store operations and safety.
- Maintained a clean, organized, and visually appealing sales floor, including arranging merchandise.
- Operated cash registers, processed transactions accurately, and handled returns and exchanges.
- Achieved and exceeded sales targets through effective product knowledge and upselling techniques.
- Managed inventory by restocking shelves, conducting stock counts, and reporting discrepancies.
- Resolved customer complaints and issues promptly, ensuring a positive shopping experience.
- Participated in training sessions to stay updated on product features and store policies.
Education
General Education Diploma -
Savannah Technical College
Savannah, GA09.2023
Skills
Communication Skills
Organizational Skills
Time Management
Negotiation Skills
Creativity
Problem Solving Skills
Interpersonal Skills
Budget Management
Adaptability
Knowledge of Event
Certification
March of Dimes Charity Certificate
Home Buyers Certificate
Timeline
Operation Manager
Lion Lawn Care & Seed Initiative
09.2021 - 05.2023
Assistant Restaurant Manager
Dugans
02.2016 - 06.2018
Retail Sales Associate
Various Stores
01.2014 - 04.2016
General Education Diploma -
Savannah Technical College
Similar Profiles
Susan HenningSusan Henning
General Employee at Athens Seed Lawn and GardenGeneral Employee at Athens Seed Lawn and Garden
Raymundo De La TorreRaymundo De La Torre
Accounting Assistant at H's Lawn Lawn Care ServicesAccounting Assistant at H's Lawn Lawn Care Services
Rawan Al-BassamRawan Al-Bassam
Volunteer at Homeless Care Initiative Club, Wilfrid LaurierVolunteer at Homeless Care Initiative Club, Wilfrid Laurier
Gerell VanceGerell Vance
Machine Operator at HowmetMachine Operator at Howmet
Nam NguyenNam Nguyen
Ultrasound Technologist at Lifeline ScreeningUltrasound Technologist at Lifeline Screening